2917 Penn Forest Blvd, Cave Spring, VA 24018, United States
Unfortunately there is no way to select zero stars and a big beware sign! Inspiritas of Stuart (Florida) owned by RUI was amazing when we moved my mom in Labor Day weekend of 2023. However, not so amazing when we received a letter on 11/15/23 that they were “voluntarily” closing their doors. On 11/15/23 they emailed the letter, removed all mentioned of the facility from their corporate page, and took down social media pages. From a purely logistical standpoint it is clear they knew they would be closing their doors when they took a $3000 check from my dad for the community fee. We aren’t asking for her lease fees back for September, October, or November. However, the 3K fee should be immediately refunded. We’ve been turned down locally, however, every company has a legal department so guess which route we go now??? It’s funny that the facility is standing on resident contracts regarding refunding the community fee but the contract doesn’t mean anything in regards to protection from them.
Read More ReviewsUnfortunately there is no way to select zero stars and a big beware sign! Inspiritas of Stuart (Florida) owned by RUI was amazing when we moved my mom in Labor Day weekend of 2023. However, not so amazing when we received a letter on 11/15/23 that they were “voluntarily” closing their doors. On 11/15/23 they emailed the letter, removed all mentioned of the facility from their corporate page, and took down social media pages. From a purely logistical standpoint it is clear they knew they would be closing their doors when they took a $3000 check from my dad for the community fee. We aren’t asking for her lease fees back for September, October, or November. However, the 3K fee should be immediately refunded. We’ve been turned down locally, however, every company has a legal department so guess which route we go now??? It’s funny that the facility is standing on resident contracts regarding refunding the community fee but the contract doesn’t mean anything in regards to protection from them.
Brandywine takeover: One of the worst takeovers in history. A textbook example of how not to do it. Immediately cut personnel, staff left and not replaced, activities cut, environment declining, residents mostly left in front of TV all day. Would obviously not recomment. Moved my family member to another non-RUI facility.
AVOID THIS PLACE AND ANY RETIREMENT UNLIMITED, INC PROPERTY. THEIR POLICIES ARE TERRIBLE AND TOTALLY NON-COMPASSIONATE. My parents have been residents at Barrington ay Hioaks in Richmond (a RUI property) since August 2022. My mother needed assisted living; however, my father is independent living. They complained all the time about the food. It was cold, bland and inedible. Also, they stopped serving dinner very early. They also complained about the time it took for an aide or nurse to come to their apartment after pushing their call button. Recently, my mother started to decline health wise and was confined to her hospital bed. She passed away approximately 8am on January 1, 2024. After dealing with the grief for a few days, we inquired about my dad leaving since he really did not need to live there. The staff approached him about moving to a 1 bedroom since he wouldn’t need 2 bedrooms anymore. We were told that he would be required to pay for my mom’s assisted living charges for January in addition to his “add on” cost. Then he could give his 30 days’ notice only on February 1st and would have to pay for charges for February also. We asked about compassion since our mom had passed away at 8am on January 1st and dad wanted to move back to Williamsburg to be closer to family. The director, Ms. Mills, stated that this was their policy for 40 years and they weren’t changing it. My mom was literally alive for 8 hours in January 2024 and still they are requiring him to pay for 2 months before letting him out of the contract. I left messages for Ms. Mills to return my call and she never did. I also called the corporate offices of RUI asking for a call. NO ONE RETURNED MY MESSAGES. RIDICULOUS. DO NOT go to a RUI property especially Barrington at Hioaks.
The commitment to resident well-being and community engagement is genuinely remarkable. The variety of activities, from fitness classes to social clubs, is impressive and caters to diverse interests. I would highly recommend RUI to everyone.
What an amazing business! They truly take the best care of all of the residents in each of the communities. Check out all the amazing communities with RUI!
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