508 S Rogers St, Pooler, GA 31322, United States
After much prayer and trying to find a long term facility for my sister in law. We deceived to go with The Resort’s of Pooler after looking them up on google and seeing the reviews was not what we wanted, but everyone have an opinion ( good or bad). I can say that once we got there things was way better than the reviews. You just can’t put your family member in a facility and don’t visit them make sure you visit and learn and get to know the staff. I can personal say the staff were incredibly very attentive and kind. We are grateful for everything they have done and doing for our loved one. Thank you to the nurses, aides, social worker, therapy staff and nutrition staff. Thank you to a few and can name them all or remember their name: Melissa DON, Asst. DON, Trina, Ms. Quincy, Karen, Shannon, Alicia, Renee, Angle, Wendy and all the staff on A and B Halls. I want to especially thank my sister in law housemate. Again to The Resorts at Pooler Staff THANK YOU for all you are do for all the residents their.
Read More ReviewsAfter much prayer and trying to find a long term facility for my sister in law. We deceived to go with The Resort’s of Pooler after looking them up on google and seeing the reviews was not what we wanted, but everyone have an opinion ( good or bad). I can say that once we got there things was way better than the reviews. You just can’t put your family member in a facility and don’t visit them make sure you visit and learn and get to know the staff. I can personal say the staff were incredibly very attentive and kind. We are grateful for everything they have done and doing for our loved one. Thank you to the nurses, aides, social worker, therapy staff and nutrition staff. Thank you to a few and can name them all or remember their name: Melissa DON, Asst. DON, Trina, Ms. Quincy, Karen, Shannon, Alicia, Renee, Angle, Wendy and all the staff on A and B Halls. I want to especially thank my sister in law housemate. Again to The Resorts at Pooler Staff THANK YOU for all you are do for all the residents their.
I’m going to begin with a sincere apology to the Resorts at Pooler for my misguided initial opinions during my mother’s first weekend at your facility. The Resorts at Pooler is an exceptionally well run, clean, religiously maintained nursing and rehabilitation facility. It is staffed with some of the most professional health care workers and administrators that I have ever encountered. Throughout my mother's stay, the nursing and rehabilitation staff demonstrated unwavering dedication and compassion. Their expertise and genuine concern for her well-being were evident in every interaction. The personalized care plans and regular updates on her progress provided us with immense comfort and reassurance. I am truly grateful for the exceptional care and support our family received from The Resorts at Pooler. Each member of the Resorts at Pooler team has reason to take pride in their contributions. Thank you so much. Carl Steward and Family
This facility is far from a Resort. The staff sent my mother out to dialysis with a night gown and sweater on . This particular Tuesday was one of the coldest because it snowed on this day. My mother fell out of bed 2:05 am and I was not notified until 11:38 am. Two days my mother was sent to the emergency room for dialysis because staff could not get transportation scheduled properly . Administrators do not care about our love ones. My mother was in the hospital and management did not call me once to check on her. The facility is horrible . If I had the authority it would be SHUT DOWN. I have to give one star to post , but really it’s zero.
My family is very pleased with the care that our loved one is receiving. The staff is amazing, attentive, and very caring. Thank you to the DON for answering all of our questions and being very professional and helpful. We recommend their services!
DO NOT SEND YOUR FAMILY TO THIS FACILTY! social worker is very unprofessional! Someone who works in the facility decided to help themselves to my family members wallet and spent 6,000 on his bank cards . The facility does not care and told me to "do what I needed to do"! reports have been made! After his death they helped themselves again with his personal property.
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