5232 Broadview Rd, Richfield, OH 44286, United States
My wife and I went to visit my wife’s sister here. Upon first shift arrival we noticed a housekeeper named Sabrina was very unkind and snooty towards a few other residents here, calling one of them names when they sought help and said that’s your aides job and proceeded to call them names. How unprofessional is that, then another latina aide (did not catch her name) was not willing to help us out with aide in dressing and changing in the restroom, and we never saw her again. This facility is upkept and my wife’s sister likes it here, but they need to monitor how their employees treat their residents.
Read More ReviewsMy wife and I went to visit my wife’s sister here. Upon first shift arrival we noticed a housekeeper named Sabrina was very unkind and snooty towards a few other residents here, calling one of them names when they sought help and said that’s your aides job and proceeded to call them names. How unprofessional is that, then another latina aide (did not catch her name) was not willing to help us out with aide in dressing and changing in the restroom, and we never saw her again. This facility is upkept and my wife’s sister likes it here, but they need to monitor how their employees treat their residents.
The care Regina provided my mother was incredible. She was the happiest I had seen her in the last twenty years of her life! The hands on care she was given from the administration and staff was incredible! Regina kept me in the loop of every change of status with her health. The activities she was involved in with other residents and staff made her feel very happy! Thank You to everyone at Regina!
My mother had to go to a nursing facility for a month and is set to leave soon. I tried to find her the best nearby and Regina looked promising because of their ratings. However, I was upset upon my arrival. Initially, the nurse was giving insulin without checking my mom's blood sugar. The nurse said they didn't have all the orders from the doctor/hospital, so this may not be their fault, but that is dangerous. My mom also had to be hooked up to an IV, which was on a timer that beeps when finished. Countless times, she has sat there attached to her IV for as long as 45 minutes. Residents have alert buttons, but those seem useless as no one comes when they are pressed. I have sat their for more than 20 minutes with her after it has been pressed. They have a menu that is selectively given out to residents, so they aren't allowing some, like my mother, to select her meals. Or, maybe they forget, but either way, she asks for menus but hasn't been receiving them while her roommate consistently does. She has said she is diabetic and does not eat fish but continues to receive meals that are not suitable for a diabetic and fish whenever it's served. They give her the wrong order and then have completely forgotten to get her the alternative meal. Some have also given her a difficult time when she asks for a snack, which was suggested by her doctor for her to have. My mom's roommate keeps her awake because she yells throughout the day and into the night asking for help (maybe bc the alert buttons are useless). When I was there last, I notified more than one staff member about the roommate yelling for help and it took 15 minutes or so before coming. I have also helped this resident so that she can have her needs met when I can. Meanwhile my mom is hooked up to her beeping IV. So, I'm trying to visit and cheer my mom up while the lady next to her is distressed and while listening to incessant beeping from her IV. To be fair: It never looks like anyone isn't working. Perhaps they are understaffed? Are they paying their staff (STNAs) enough? When I researched online, it doesn't seem like they do. Pros: There are a number of staff and nurses that were kind and helpful, so I wanted to mention that as well. Nurse Tim is wonderful and always sets a timer when he did my mom's IV so she didn't sit there too long while it beeped. He also seems to care about the residents. The Occupational Therapists are very friendly, caring, and hard working. The social worker, Shawn, also checked in on my mom and helped her get what she needed.
A dear friend of mine was recently admitted to Regina Health Center for skilled nursing and rehab. The care was outstanding from nursing, physical therapy, and occupational therapy. I was very impressed with the kindness, professionalism, cleanliness, and excellent coordination of care. She received her individualized plan of care, updates, medications, and was kept abreast of all appointments and happenings at the facility. All staff demonstrated such kindness and compassion. Thank you for caring for my dear friend.
The way this facility treats agency aides is ridiculous. I got here on time and when I got my section which was only 6 residents I had gotten my people up and ready before breakfast and then I had taken care of them after breakfast as well. After that I had done my charting and had nothing else to do, the sign that indicates that everyone is okay was on and I got lectured for apparently sitting there and doing nothing and I told them that all my stuff was done and everyone was taken care of they said I had to walk around and look busy and when I asked for a list of things to do they told me they didn’t have anything for me to do. How am I suppose to know what to do and look busy with something if I don’t even know the facility. I even helped with residents that weren’t in my section and I still got a lecture about not doing anything. For a place that has religious beliefs they sure know how to treat outsiders negatively even though they are here to help. Will not be coming back here again.
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