1228 Western Ave, Albany, NY 12203, United States
The Promenade at University Place is great. My Mom has been a resident here since December. The Administrative staff has gone above and beyond to get to know Mom and to help her get settled in her new home. Every staff member is friendly, attentive and compassionate. The meals prepared by talented Chefs are delicious. The building and individual rooms are beautiful. Mom is happy and feels safe in her new home.
Read More ReviewsThe Promenade at University Place is great. My Mom has been a resident here since December. The Administrative staff has gone above and beyond to get to know Mom and to help her get settled in her new home. Every staff member is friendly, attentive and compassionate. The meals prepared by talented Chefs are delicious. The building and individual rooms are beautiful. Mom is happy and feels safe in her new home.
This place is wonderful if you’re looking for a place for your loved one! Up to date and has much class and style! The staff is great!! My first encounter was with the Director Odette Facey. She has the best customer service skills! Very pleasant woman that goes/ went above and beyond to help me. Not one time did I receive any type of attitude from her. I called her so many times and she was as nice as the first time I called. She took me through the steps of what I needed, answered my million and one questions. I could hang up and call her right back again just as nice when I hung up. Odette is a caring person and is willing to help with anything you need PLUS give information you need that you didn’t know. I know Odette is a valuable employee at the Promenade. If they every lose her they have really lost a true gem! 💎
My mom has been a resident for 3yrs at the Promenade at University Place. We all know that these are difficult times in the healthcare environment and that facilities like this struggle with staffing. In the toughest of times I can honestly say that the staff has always be attentive, patient and respectful to my mother and myself. As a Medicaid facility which are very cost conscious the level of care exceeded expectations. I thank them for the care & support they provide to her.
We recently visited the Promenade at University Place in pursuit of a home for our elderly loved one. Rebecca Linscott, Admissions Coordinator for the facility, was our tour guide. She was friendly, informative and most importantly empathetic regarding our situation. She went above and beyond to help us understand and identify our our loved ones specific needs. She offered skilled guidance towards what would best help our situation. We are so grateful for her knowledge, care and compassion. We give her 5 out of 5 stars! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Toured the Promenade at Blue Hill. I like that it is a small community and the residents receive individualized attention. We met with Joe, Theresa and Amanda, all of whom seem to be caring, experienced people with the best interests of the residents at heart. In searching for care for a loved one, you need professionals who will be your partner in this daunting journey....this facility ranks high on our list because of that apparent partnership.
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