1820 False River Dr, New Roads, LA 70760, United States
The staff behind the desk never speaks or greets me or any one . I come there regular and every time I come they seem to be talking to each other. Rather than being concerned about people visiting there love one’s it’s sad.
Read More ReviewsThe staff behind the desk never speaks or greets me or any one . I come there regular and every time I come they seem to be talking to each other. Rather than being concerned about people visiting there love one’s it’s sad.
From the moment I decided to bring my mom to Pointe Coupee Health Care to be a long term resident, everything felt like I had made the right decision. Everyone from the admitting staff to the nurses to the aides was, and still is, so welcoming and kind to my mom. I always feel like she is treated with respect, patience and compassion. The facility is always clean and smells nice when I drop in for weekly or bi-weekly visits with my mom. There are plenty of activities for the seniors to keep their minds and bodies active. I really appreciate the fact that the staff reaches out to my mom when I am not there to keep her plugged into life so she doesn’t feel alone. I have never doubted my decision to bring my mom to Pointe Coupee. I know my mom is in good hands.
This weekend I went for an unannounced visit. I was HORRIFIED of the non-existing treatment of my mother. I consider what I witnessed with my own eyes elderly abuse!!!! I had to ask for basic Humanity things and it was either ignored or done with the least effort.
If I could give this nursing home negative stars, I would. Every time I've visited my mother (I don't live in the state), she has been neglected. The CNAs leave their personal items in her room and use it as a break room. Her call button is rarely near her. She is left slumped in a chair or turned against the wall. The administrator is useless. He gets paid and that's the extent of his involvement.
If I could give negative 5 stars I would. I could go into all of the heartache and frustration my family has experienced with this place, but my anxiety level would soar. During the time my mother was there, the place went through 3 head administrators, all of them absolutely awful! This place is run so poorly, it's a complete joke! And the level of cleanliness and care is a joke as well! DO NOT BRING YOUR LOVED ONE HERE!!!!!!!
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