9 Grant Rd, Newmarket, NH 03857, United States
My mom has been living at the Pines for three and a half weeks now. She has Alzheimer’s, so moving into a new home frightened her. Her short term memory is very bad, so she gets confused and scared very easily. I am amazed at how well my mom is doing in a short period of time. It is so good to see her happy and walking around with her walker, saying hello to people and asking them how they are doing. The nursing staff have been excellent. They keep right on top of everything that she needs and the communication between the nurses and the doctors and the nurses and myself is wonderful. She is being well cared for; she looks great and all the staff are so friendly. Her laundry gets done once a week and is always folded and put in drawers and hung up in the closet. Someone always makes sure that she gets down to the dining room on time for all her meals. She is very happy with the food here and she is thriving. The home is cozy and comfortable and a nice small size. I really like how the residents here are all together and they don’t have a separate memory care unit. I also really like the design of the building, so that the residents won’t get lost.
Read More ReviewsMy mom has been living at the Pines for three and a half weeks now. She has Alzheimer’s, so moving into a new home frightened her. Her short term memory is very bad, so she gets confused and scared very easily. I am amazed at how well my mom is doing in a short period of time. It is so good to see her happy and walking around with her walker, saying hello to people and asking them how they are doing. The nursing staff have been excellent. They keep right on top of everything that she needs and the communication between the nurses and the doctors and the nurses and myself is wonderful. She is being well cared for; she looks great and all the staff are so friendly. Her laundry gets done once a week and is always folded and put in drawers and hung up in the closet. Someone always makes sure that she gets down to the dining room on time for all her meals. She is very happy with the food here and she is thriving. The home is cozy and comfortable and a nice small size. I really like how the residents here are all together and they don’t have a separate memory care unit. I also really like the design of the building, so that the residents won’t get lost.
A good building with so much potential, but unfortunately it will never reach it while in the care of this company and management. The “assisted living” sign isn’t accurate and poor treatment of staff is allowed here. You’ll find most residents need full care and there isn’t proper staff to do it. They hire staff that aren’t qualified and don’t properly train them. Two directors are classic bullies and it’s tolerated. Multiple reports to Angie as well as HR and the president of the company yet nothing gets done. You’ll see responses here to poor reviews that mention contacting Angie to address it, but she won’t. Want to know how I know? I did just that and my employment ended the following day. Look up prior Merrill gardens lawsuits regarding tolerated harassment and you’ll see this isn’t new. Also, just know they offer gifts in exchange for 5 star reviews, so consider that when you see the decent rating
If only I had known about "The Pines of Newmarket" sooner! I moved my brother home to NH from SC after he became unwell and my search to find good care for him was a struggle. He was placed at another facility for a few months first but it didn't fit his needs well. After my family toured The Pines we knew he had to be there. The staff is amazing, the food is great and the atmosphere is so bright and cheery. My brother is happier there and seems more settled which is a huge relief to us. I would highly recommend The Pines to anyone who is looking for a home for a loved one who would get exceptional care.
Do not put your loved one in this place. They do not take care of the residents and could not care less about their well-being. We unfortunately did not know this when we placed our loved one there. Our loved one has fallen multiple times, due to staff neglect. This has resulted in stays at the hospital, bruises, broken bones and a sharp decline in health. They advertise that they are a Memory Care facility... they lie. This place is not staffed with professionals who have the specific training to properly care for those with dementia or alzheimers. One nurse walks around in dirty socks and no shoes. The activities, when there are any, are what you give children, not adults who have had full lives. If the residents do not want to color or play bingo, they are left alone in their rooms. The staff leave residents in their rooms for hours to days without checking on them. Call buttons are removed, so if there are accidents or falls, the poor resident has to wait a long time to be found. They do not verify that all residents have eaten, so those with memory loss can miss multiple meals in a row. Our loved one has become malnourished living there. We have to leave food parcels every time we visit to ensure that they get enough to eat. Even when the residents are fed in the dining room, the food is of substandard quality. Lots of white bread, sugar and processed food. The rooms are not cleaned. Our loved ones' room is disgusting every time we visit. We have to bring our own supplies to clean the room. We sweep up huge dust balls and pick up trash. The bathroom never has toilet paper and the toilet is broken. The room has no ventilation and it gets very hot in the summer. The heating element is broken and hanging off the wall, where trash can fall into it. This is a fire hazard. A simple request that the room be swept was met with "I don't think that is going to happen." The staff does not ensure that the residents' health is taken care of. They do not ensure that residents bathe or brush their teeth. When we visit, we can tell it has been a week or more since a shower. One nurse told us, " I think it's been three months since your loved one bathed." So, they are aware of the problem, but do nothing. We once asked for help getting our loved one changed and they said, "we'll see if we can get to that." Our loved ones' teeth are starting to chip and decay since moving in here. If they bother to do the laundry, the clothes all disappear or are destroyed. It is very frustrating to come in each week and try to hunt down enough clean clothes for our loved one to wear for a week. We have to keep buying brand new clothes. We label each item, but this makes no difference. They do not change the sheets. Our loved one has fallen out of bed multiple times and gotten hurt, but when we ask about bruises, the staff can not tell us what happened. They continue to have covid outbreaks in the facility. When this happens, they cut off communication between the residents and their families and will not let us speak to them on the phone. They ignore residents who scream for help. Our loved ones roommate is left alone in bed for hours, with dirty sheets. They seem to expect our loved one, who can not care for herself to help. We have brought all of these issues up to the directors many times, and we are ignored. We call the front desk, but no one answers. We leave messages and no one calls back. If we are lucky enough to get anyone on the phone, they have a list of excuses why we can't talk to our loved one. One of the few times we got our loved one on the phone, a nurse came in and ripped the phone out of their hand and hung up on us without explanation. The only time we hear from The Pines is when they want money, then we can't get them off the phone. Do not be fooled by the walk through interview. They will put on a show, then neglect your loved one as soon as you leave. You do not want to put your loved one here. We are honestly sometimes afraid of reporting issues, fearing they may retaliate against our loved one.
Just visited my grandma for the first time since she moved here and let me tell you i LOVE THIS PLACE! everyone is so kind, it smells wonderful, my grandma has a cute pink mini fridge. I love this place!!!
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