101 West St, Cromwell, CT 06416, United States
Clean, but used a pharmacy that can charge more than your insurance might pay. Thé pharmacy they used charged about $10 per pill for 10 Eliquis pills, which was much more than at my pharmacy. Billing by "their" pharmacy used, seemed deceiving and vague. Read the fine print closely, and ask if you can bring your own meds. Also, the physical therapy was seemed insufficient. Some of the rehab centers seem more interested in keeping, rather than curing, you. I felt somewhat scammed.
Read More ReviewsClean, but used a pharmacy that can charge more than your insurance might pay. Thé pharmacy they used charged about $10 per pill for 10 Eliquis pills, which was much more than at my pharmacy. Billing by "their" pharmacy used, seemed deceiving and vague. Read the fine print closely, and ask if you can bring your own meds. Also, the physical therapy was seemed insufficient. Some of the rehab centers seem more interested in keeping, rather than curing, you. I felt somewhat scammed.
My grandmother stayed at Pilgrim Manor for about 8 weeks after falling and breaking her hip. The staff were very friendly and caring. The recreational activities were creative and engaging. The facility was clean and had a bright and cheerful atmosphere. It was nice how they decorated for each holiday and kept everything fresh and updated. I also thought it was so sweet how around Valentine’s Day they hung wedding photos of all the residents and staff and celebrated the month with wedding themed activities. I felt that they went above and beyond to make this place feel like home for the residents and I was very happy for my grandmother to be there as we had a poor experience in the past at another facility. Becky (social worker), Donna (front desk), Heather (recreation), Laurie (admissions) were all so helpful and kind.
My mother, same last name as I have, was admitted for rehab at Pilgrim Manor this past Wednesday evening. She needs rehabilitation help big time. And yet did she have PT or OT on Thursday? no. How about on Friday? No. Are there notes left for staff for the weekend? Not as of last night, according to my family member who checked. Does Pilgrim Manor do PT over the weekend? I'm kind of expecting no...Do staff ask my mother if she wants to brush her teeth? Do they make sure she has a chance to clean her hands after using the bathroom? You guessed it. No, not yet. I'd like to uplevel my review here, Pilgrim Manor, but your organization will have to help me do that. It seems staff is pleasant, but perhaps stretched thin. You were high on our list of options and we were thrilled to get a bed here, but now we are a little concerned that my mother is going to go further backwards before she starts getting some good therapy. Signed, A concerned family member from over the bridge in Portland.
My mom is a resident of Pilgrim Manor, and I've found this to be a wonderful organization with so many people devoted to lovingly caring for the residents. She originally went for rehab, but when it became clear that she could not return home, she became a resident. Their services have included attentive nursing care and aides, caring rehabilitation, a dietician who set up a meal plan mom needs for her health, the kitchen providing quality and tasty meals, responsive physician and nurse practitioners, supportive chaplaincy, proactive and engaging recreation, a cheerfully decorated facility and good housekeeping. They work hard to provide attentive, compassionate, individualized and heartfelt care.
So my mother was here about a month ago , For rehabilitation. The staff were so overworked and miserable... And every day she was there there was less and less staff available to tend to her or assist with daily living activities. It took over an hour for her to even recieve her lunch, By the time she received it, it was cold and needed to be microwaved, but there was no one ever available to even do it, so I had to go to the kitchenette by myself, and do it for her which is fine I don’t mind. It was so bad there. I went to management to talk about why there was no staff, and the manager said, “ It’s not my fault there is a healthcare shortage.“ It was like she took no responsibility for the situation. Her attitude was so disgruntled that I had to make a complaint to the state About the hospitality of the facility or lack there of. It was not fair that my mother had her needs neglected because the facility cannot hire staff .I do not recommend this place to anyone, I ended up finding a beautiful facility in Middletown for my mother to go to... It’s further away from my home in Cromwell, but the care is better and they’re always fully staffed with positive management.
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