525 Cutter St, Anoka, MN 55303, United States
My mother had been in the Memory care unit at Personal Care in Anoka for over 10 months now and I can't say enough about how happy we have been with her care. The nursing staff and care attendants do a great job with residents and their families. We have NOT had the same experience as the review before mine (and as a witness to what really happened that day, I'd ask you to do your own due diligence when reading any review). We interviewed over a half dozen memory care units and we are SO glad we chose Personal Care in Anoka!!
Read More ReviewsMy mother had been in the Memory care unit at Personal Care in Anoka for over 10 months now and I can't say enough about how happy we have been with her care. The nursing staff and care attendants do a great job with residents and their families. We have NOT had the same experience as the review before mine (and as a witness to what really happened that day, I'd ask you to do your own due diligence when reading any review). We interviewed over a half dozen memory care units and we are SO glad we chose Personal Care in Anoka!!
I beg anyone who thinks of leaving their vulnerable loved ones with these people to reconsider. PLEASE do NOT let them convince you that it will be anything other than terrible. When preparing to have my grandmother stay there, our family was told that she would NOT be receiving the care she needed because they are understaffed. We chose the place anyway because we have plenty of family to care for her and to save money. A significant incident happened today that was handled completely wrong. My grandmother had soiled her briefs and needed a change, the caregivers did not come for 5 hours, leaving her to sit and be degraded. There are also unlicensed caregivers giving medication, both of these will be reported to the state. My grandmother is on hospice, and the hospice nurse informed us that my grandmother needed to be moved every 2 hours and would be able to be put in her wheelchair. The facility nurse, Ross, entered the room and began yelling at the two family members who decided to have my grandmother sit in her chair, saying that was unacceptable and refusing to listen to the fact that it was a miscommunication (the hospice nurse forgot to change the order). He decided to get up in one of the women's faces and acr aggressively towards her, and when that woman's son stepped in to protect her and calm the situation, nurse Ross called the cops to have him removed and trespassed from the property. So now a man might not to be able to say his final goodbyes to his grandmother who is on the verge of dying. To top it off, a woman from a different residents family came out and told MY family that it was unacceptable what we did. This is a horrible place thay attracts horrible people. There are only 3 stars for a reason, please listen to them.
This is a lovely place! I am so thankful to have our Grandma in a safe, clean and amazing environment! The staff is great, so caring and genuinely amazing! They go above and beyond to make sure all their residents needs are met! Thank you!!
First I want to say I don't have much experience with senior Care Facilities. I only know this one. Thankfully, my mother was only there a year but within that year, she did not get the care that the contract said she would get. My sister dealt with this mostly but it's been left to me to do the review so here goes. Her medication was always late and because she had dementia she didn't know they were late and they seemed to take advantage of that with all the clients in the memory care unit. In her last days she was in hospice on a respirator to keep here comfortable. Hospice is not there every day so it up to the staff to do their job and make sure she is comfortable. I had noticed the machine was not working correctly and I shared my concern with the staff only to find out the girl was new and had no idea what to do. She went to the assisted living side and got that technician only for her to come over and tell me there was nothing wrong with the machine. She continued to touch the nose piece with her ungloved hand telling me air was coming out which it was not. She wouldn't do anything and we had to wait for the day crew who said it was NOT working after putting it in water and seeing no bubbles. They finally called someone to replace it. After that I think someone must have said something because the staff starting checking on my mother every hour. When the night crew came back on, one of the staff who did not speak English well came in and in her broken English I swear she said "get out" to all of us. Thankfully my mother only had to put up with this attitude for 3 days before she passed on October 9th at midnight.(pay attention to this date it's important.) They say that even though they look like they don't know what's happening the dying are aware of the people in the room and what is happening around them. My sisters and I has been there from Friday to Sunday afternoon and had decided we needed to sleep so we gave my mother some peace. At 12:15am I received a call from a man telling me my mother has passed. Ops, wrong person, they were supposed to call my oldest sister. He proceeded to tell me that my mother was NOT on hospice and he didn't know what he should do. I explained to him that yes she was and I would handle it. Hospice was contacted and took care of getting my mother to the funeral home. October 9th or 10th we cleared her room only to find very disturbing things. They said they washed her clothes and she had her name on everything. but after she died, we started emptying out the Dresser drawers, and the closet and found she had other people's dirty clothing in the drawers. They said they took the laundry basket down to the laundry room and washed everything and brought back the clean clothes. But when I went through it, they were dirty clothes and they were someone else. We ended up tossing almost everything in the trash with disgust. My sister asked the office staff that since my mother was only there for 9 days would there be a refund of some of the $7500 my mother paid to be there a month. I would be nice to have some of the funds back to pay some of her bills. She was told the policy states we would get a small refund, nothing near the $7500. She waited but saw nothing. She tried calling but no one would return her calls. This is just a short list of what my mother, my sisters and myself had to deal with. These please are thieves. They don't care about your loved ones, its all about the money. Keep your loved ones at home as long as possible and cherish them as long as possible and let the owners of these places get a real job and then maybe they will understand how hard our loved ones worked for that money they demand.
Beautiful facility! And the staff members and the owners who are hands on get 5 stars…they are all extremely friendly and helpful. Very attentive with our mom and with the other memory care seniors. Ryan, Sue and Teresa to name a few, and the others go above and beyond not only to meet our loved ones needs but our families as well. The meals, snacks and desserts are tasty and our mom loves them. The activities and live music is awesome! Based on the experience we have had so far with previous facilities and now with Personal Care Senior Living, we would absolutely recommend this community to other families for their loved one.
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