1550 N Park Ave, Pomona, CA 91768, United States
I love the new decor, very beautiful and inviting atmosphere. The new check -in Keogh photo and printout label ID . The staff was friendly, courteous and very helpful. My family member was in a clean bed and he was clean and shaved. I was happy to see how well cared for he was. Also, the staff member have kept us informed of his care ant changes in his condition. Our family really appreciate the level of care he receives at Park ave Pomona.
Read More ReviewsI love the new decor, very beautiful and inviting atmosphere. The new check -in Keogh photo and printout label ID . The staff was friendly, courteous and very helpful. My family member was in a clean bed and he was clean and shaved. I was happy to see how well cared for he was. Also, the staff member have kept us informed of his care ant changes in his condition. Our family really appreciate the level of care he receives at Park ave Pomona.
My loved one has only been there two months now and I am very pleased to say that the staffing there are very polite and informative. My loved one is unable to speak for himself, or move around for comfort, but I can see the quality of care and attention that is given meets my standards. I use to be a CNA and I know quality care when I see it. Even the facility never smells bad at all every time I visit. That’s how I first know of the quality of care the staff provides. And the newly remodeled front lobby is so inviting. The kindness of the staff and the quick response when I call for assistance for my loved one is top notch. They call my mom or me to let us know what they need to do to keep us informed of doctor’s orders or just to get permission to cut his hair or shave his facial hair. I am so pleased and thankful for all the staffing and for the quality that of care they provide. YOU ARE APPRECIATED by me (a former CNA), my family and my friends. Thank you Park Avenue facility. 🤗🙏🏻
WARNING!!! My dear friend is in this facility... here is his post from 2 days ago!!! This morning our breakfast was served COLD. My tray was served with 2 spoons that we're stuck together with cheese and not completely cleaned properly before service. Pictures will be included. My roommate, Ernest Culp, was given a single serving of one waffle and a single sausage. When he asked his CNA to go to the kitchen and ask for 2 more waffles and sausages, the CNA returned and said that the kitchen had no more food for the breakfast. My roommate got up dressed himself and went to the kitchen where he confronted the kitchen staff and was ultimately given two more Eggo frozen waffles, uncooked and with two hard boiled eggs. This is unacceptable. The kitchen staff pretends to be ignorant and they do not read the tickets that are printed for all the residents meal needs Also, as of today we have been confronted with patio doors being locked. These patio doors have always been open to the residents in order for us to go out and enjoy the day. However, the alleged use of cannabis has prompted Rockport to enforce closure of the patios. For as long as I have lived here (7 years) these patios have always been open. I was told that a key would always be available for those of us who do not smoke. But experience has shown me that no one will know where a key will be at any time. There will always be an excuse. Please don't EVER let those you love end up in a place like this.... This is the way.
Special Thanks to the awesome nurses at Park especially Zielle & Mr. Far thank you for helping us with our nursing skills and for your patience towards making us great caregivers like you!
The place is clean. Smells good. They take great care of my wife. My wife says she loves the place
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