33883 Alvarado-Niles Rd, Union City, CA 94587, United States
I will not make this a lengthy review, though I find it extremely "Alarming" that this facility located in Union City CA., has a rating of 4 Stars. BLUF: If you truly care and value your loved one; do your research and find a service that will assist you in finding a reputable facility and BYPASS this one. One Positive ONLY!! -Medtech's though not nurses, do the "Best" they can. Negative: High attrition rate of Director, Management and accounting terminations, promoted lack of Communication to family members that such changes occured. Accounting Dept lost several checks and invoked a late fee to the tune "THOUSANDS of dollars $$ they are Inept." Cost transparency towards "level of care does not exist," this organization will continually upcharge the tenants by again thousands. Picture's speak for themselves, we moved our loved one out on the immediate, and let the new director know of our "disdain for this facility". Update in response to PSL comment as of 18 Feb 2025: Please note "I'm not a previous employee, nor under any pseudonym name, " Nor am I a Net "Bully. I'am a "direct family member" that voiced a true and transparent report on your Union City California facility, concerning your Management, and the excessive lack of accountability and assumption of any responsibility to correct the as stated "Negative" concerns. So we can agree. "Yes" do your research accordingly.
Read More ReviewsI will not make this a lengthy review, though I find it extremely "Alarming" that this facility located in Union City CA., has a rating of 4 Stars. BLUF: If you truly care and value your loved one; do your research and find a service that will assist you in finding a reputable facility and BYPASS this one. One Positive ONLY!! -Medtech's though not nurses, do the "Best" they can. Negative: High attrition rate of Director, Management and accounting terminations, promoted lack of Communication to family members that such changes occured. Accounting Dept lost several checks and invoked a late fee to the tune "THOUSANDS of dollars $$ they are Inept." Cost transparency towards "level of care does not exist," this organization will continually upcharge the tenants by again thousands. Picture's speak for themselves, we moved our loved one out on the immediate, and let the new director know of our "disdain for this facility". Update in response to PSL comment as of 18 Feb 2025: Please note "I'm not a previous employee, nor under any pseudonym name, " Nor am I a Net "Bully. I'am a "direct family member" that voiced a true and transparent report on your Union City California facility, concerning your Management, and the excessive lack of accountability and assumption of any responsibility to correct the as stated "Negative" concerns. So we can agree. "Yes" do your research accordingly.
I had a tour last week and was really impressed with the clean and friendly atmosphere at this community. I was warmly greeted by the receptionist, Heard laughter in the kitchen and even enjoyed some impromptu entertainment of one of the residents playing his accordion in the lobby. The atmosphere was warm and homie. I really like the newly renovated flooring and the peanut butter cookies from the chef was a great touch! I could easily see myself playing the game of 21 when I’m ready for senior living. I also learned there’s a newly modeled 55+ apartments going in and pricing is very reasonable. This place is definitely worth checking out!
Unprofessional and unorganized company I wouldn't even put my worst enemy here. What do you work here don't respect to grow as a company and grow into your career if you're going to put a loved one here be aware that they will be neglected and abused. Building has not been updated since 2005. Pictures are not even from this location on website/Google. Update from owner/director I am NOT a online bully Yes I'm a former employee Your company does not want to hear the truth how you all treat residents here this place is terrible for anyone to be put. I'm not pointing out anyone that works here I'm saying this company and corporate business is a big scam and neglectful towards residents You guys let residence from MC out in the street that almost gets hit you let them go days without getting personal hygiene and let people lay on the floor without getting helped up for hours you guys let poop and pee sit in bathrooms in MC sit for weeks without any of your caregivers cleaning it up. You guys have made a lot of money and can't even make a effort to try and make it safer for residence. I may not be a family member that has paid for somebody to live here but I have witnessed so much as an employee when I worked here and how people are getting treated nobody deserves to be treated like trash and treated with neglect and abuse for how much they're paying! If you put your family here just be aware that they are going to be living the rest of their lives in misery and will be given the bare minimum you will pay about 20K a month AL and MC. 30K
Not a safe place for any family member I would not even put my worst enemy here........ Place has really changed not for good very dirty and unwelcoming environment for residents and visitors/family Unsupervised residents in MC pants and shirts and diapers down toilets and sinks not the residents fault but caregivers need to stop the neglect!!!!!! Disgusting neglectful caregivers !!!!!! Don't put your family here they will suffer rest of there life if u put them here basically this place is like a motel that treats them like animals please don't put your loved ones here!!!!!!!!!! 💔💔💔 How can u let a resident's room / bathroom get THIS BAD do not put your family here they also buy there 5 star reviews
Words can't express how much we, as a family, appreciate the exemplary care our mother receives at Pacifica in Union City. The staff has always shown special interest and concern for each individual resident. This has created a family atmosphere that we can sense each time we visit. Any special needs have been met with warmth and patience. Our mother knows the names of all the care givers because they have formed true bonds of friendship. We enjoy reacting to all the planned activities that brighten the residents’ days with energy and humor. Most telling of all, after we take Mom to our homes, doctor’s appointments and excursions, she always says, “Time to take me home.” A big thank you to the leadership at Pacifica for fostering this wonderful environment that continues to keep our mom safe and happy. -The Daughters of Mary Berbel
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