6022 E 71st St, Tulsa, OK 74136, United States
Standing on the porch that’s flooding for a long time isn’t fair to us visitors. I have timed it and taking 45 mins to finally get someone to door and after 5 the phones never get answered. But will see many outside smoking on side of building and not a soul inside. That was only one time. Now many other times it took a long while to get someone to door and what’s even worse many employees walking by like haha I don’t have to answer door. Frustrating. Once u get in the place is very calm and only a few in lobby. Rest of the residents in room. When trying to find someone to let you out is nearly impossible in a decent time. You will await at least 30 mins or longer. I was actually gonna climb out of grandma bedroom window to get out since I had to get to a Dr appt. But I went on and waited it out and rescheduled Dr appt since I would have been late. Anyways all workers knows anything. Ask one something they look at you like they don’t understand. Move to another and same response. If you need to know anything about your love one just call if they answer and get a report during business hours. I know since it’s became Oxford instead of Brookdale it’s seems to went down hill. I was looking for a nurse and was told he wasn’t there. Than seen him outside either smoking or vaping I know that’s everyone right to do so but least worker could have said he is on break. Anyways I could write a book but not enough characters on here to do so. Patient care is awful. The way they lay down residents is crazy. Why put yo be with pants pulled down. That’s just being lazy. Not one staff member actually sits and talks to the residents. They basically go from meals to bed and back and forth. If activities are going only a selected few gets to go. The activity director needs some more knowledge on activities for memory care. Yes memory care. Everyone thinks the residents are just normal.
Read More ReviewsStanding on the porch that’s flooding for a long time isn’t fair to us visitors. I have timed it and taking 45 mins to finally get someone to door and after 5 the phones never get answered. But will see many outside smoking on side of building and not a soul inside. That was only one time. Now many other times it took a long while to get someone to door and what’s even worse many employees walking by like haha I don’t have to answer door. Frustrating. Once u get in the place is very calm and only a few in lobby. Rest of the residents in room. When trying to find someone to let you out is nearly impossible in a decent time. You will await at least 30 mins or longer. I was actually gonna climb out of grandma bedroom window to get out since I had to get to a Dr appt. But I went on and waited it out and rescheduled Dr appt since I would have been late. Anyways all workers knows anything. Ask one something they look at you like they don’t understand. Move to another and same response. If you need to know anything about your love one just call if they answer and get a report during business hours. I know since it’s became Oxford instead of Brookdale it’s seems to went down hill. I was looking for a nurse and was told he wasn’t there. Than seen him outside either smoking or vaping I know that’s everyone right to do so but least worker could have said he is on break. Anyways I could write a book but not enough characters on here to do so. Patient care is awful. The way they lay down residents is crazy. Why put yo be with pants pulled down. That’s just being lazy. Not one staff member actually sits and talks to the residents. They basically go from meals to bed and back and forth. If activities are going only a selected few gets to go. The activity director needs some more knowledge on activities for memory care. Yes memory care. Everyone thinks the residents are just normal.
I’ve never encountered team members anywhere as professional and genuinely caring as those at Brookdale. I’m very happy they will be kept on as employees as ownership changes. Teamwork this good is a direct reflection of quality leadership, so my hope is that the new owners choose to learn from the current leadership as well as the currently established policies and procedures before they start making changes. I’d also like to thank each staff member for genuinely caring for my mother—thank you all!
This community has been on the rise since transitioning. Many of us families were thinking about jumping ship, but since new management has stepped in, things are headed in the right direction and all of our concerns have been addressed. New management truly listens and wants to provide exceptional care for our loved ones. I’m so thankful I gave them a chance!
I recently visited Oxford Springs Memory Care. Lots of smiling faces and very friendly staff. They provide wonderful care to their Residents. If you’re looking for a Memory Care you should check this place out. Ask Josh for a Tour!
Our experiences with other in-home care providers in Tulsa was extensive. Oxford Health Care stood out for their cooperation, flexibility, compassion and desire to respond to the need of the patient and family.
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