5200 Habersham St, Savannah, GA 31405, United States
2/7/24 improving. Showered and properly dressed on two consecutive visits again. Housekeeping definitely needs more staff or more frequent cleaning. Daily is needed. I understand it’s only twice weekly? Both hearing aids missing for sometime now. One finally recovered, but never in her ear. I’d loved to see the improve to a 3 - maybe even a 4 10/7/23 found my mother properly showered and dressed for the 2nd consecutive time. If this continues I will adjust my rating. Initial review: Would give a zero but assisted living experience was decent. Now that my Mom is in memory care and the place has gone down hill so much since she got there I am looking for a better place for her. There are some nice folks working here but my Mom rarely gets even the most basic of care unless I’m there to make sure it happens. Reporting up to corporate has not improved the situation. Despite the best efforts of some it continues to deteriorate. Seeing the response from oaks I respond: Call me if you can think of anything I have yet to bring to your attention. Ps. Note the number of avg-boosting 5’s written by people Oaks pays and the still have the lowest avg rating of any care home in the area. 9/30 finally! I found my Mom in clean clothing with clean hair that had obviously been washed the day before as scheduled. Hearing aids were charged but in a cup on her jewelry stand, aid told me she’d removed them. Would be nice if they tried to get her to put them back in as it was no trouble to find them and get her to do it herself. 9/23 Found Mom in a terrible state, greasy hair, nasty dirty clothes and undergarments. Care director tried to tell me she’d been showered the day before but if that were true her hair was definitely not washed. So I showered and shampooed her myself since there was only one aid and the med tech and that aid had more than enough to do on her own. 9/16 My sister came to visit while I have been I’ll, found Mom with no hearing aids in as usual. Same as my visit on this day. When I complained about it the aide said, ‘Well you wouldn’t like it much either if they went missing, would you? (as the frequently have - usually in her damn bathroom soap dish where apparently I am the only one who can see them) So for fear of losing her hearing aids again, my mother is deprived of being able to interact and actually hear communications rather than pretending - she can fool you for a minute, but it’s rather sad and KNOWN to contribute to the decline of dementia patients. 8/27 not wearing dirty clothes to bed so she may have actually gotten some evening care! Still wearing her hearing aids though, which I removed and placed on the charger. Hopefully someone will put them back in when doing her morning care. 8/26 again I find my mother wearing the same clothes she had on yesterday, indicating she received no evening care last night or morning care today. It’s ground hog day here in the land of neglected dementia patients. Thought it was nice she had her hearing aids on for a change only to find out that she actually slept in them. I cleaned them with the wipes I provide and put them on the charger. 8/25. Called ahead and asked that they not give my Mom dinner as I am taking her out for her 90th bday. I arrive and she’s eating. And it’s shower day and she is unshowered. Hair greasy. And her hearing aids on the charger so she can’t relate and hear what’s going on around her. 8/26 10:15 found Mom in the same clothes she slept in no hearing aids, as per usual. Asked, Who did my Mom’s morning care? Aid on phone says, I did. And I disagreed, stating the issues I pointed out. She says I ‘jumped down her throat’. I guess telling someone she needs her face washed teeth brushed and a fresh change of clothing, is jumping down someone’s throat. Wish I didn’t have to come daily to insure she receives the most basic of care. I feel bad for out of state family members, unlikely their loved one are getting any care. Certainly not the care they are paying for when most aids can be found sitting around on their phones most of the time.
Read More Reviews2/7/24 improving. Showered and properly dressed on two consecutive visits again. Housekeeping definitely needs more staff or more frequent cleaning. Daily is needed. I understand it’s only twice weekly? Both hearing aids missing for sometime now. One finally recovered, but never in her ear. I’d loved to see the improve to a 3 - maybe even a 4 10/7/23 found my mother properly showered and dressed for the 2nd consecutive time. If this continues I will adjust my rating. Initial review: Would give a zero but assisted living experience was decent. Now that my Mom is in memory care and the place has gone down hill so much since she got there I am looking for a better place for her. There are some nice folks working here but my Mom rarely gets even the most basic of care unless I’m there to make sure it happens. Reporting up to corporate has not improved the situation. Despite the best efforts of some it continues to deteriorate. Seeing the response from oaks I respond: Call me if you can think of anything I have yet to bring to your attention. Ps. Note the number of avg-boosting 5’s written by people Oaks pays and the still have the lowest avg rating of any care home in the area. 9/30 finally! I found my Mom in clean clothing with clean hair that had obviously been washed the day before as scheduled. Hearing aids were charged but in a cup on her jewelry stand, aid told me she’d removed them. Would be nice if they tried to get her to put them back in as it was no trouble to find them and get her to do it herself. 9/23 Found Mom in a terrible state, greasy hair, nasty dirty clothes and undergarments. Care director tried to tell me she’d been showered the day before but if that were true her hair was definitely not washed. So I showered and shampooed her myself since there was only one aid and the med tech and that aid had more than enough to do on her own. 9/16 My sister came to visit while I have been I’ll, found Mom with no hearing aids in as usual. Same as my visit on this day. When I complained about it the aide said, ‘Well you wouldn’t like it much either if they went missing, would you? (as the frequently have - usually in her damn bathroom soap dish where apparently I am the only one who can see them) So for fear of losing her hearing aids again, my mother is deprived of being able to interact and actually hear communications rather than pretending - she can fool you for a minute, but it’s rather sad and KNOWN to contribute to the decline of dementia patients. 8/27 not wearing dirty clothes to bed so she may have actually gotten some evening care! Still wearing her hearing aids though, which I removed and placed on the charger. Hopefully someone will put them back in when doing her morning care. 8/26 again I find my mother wearing the same clothes she had on yesterday, indicating she received no evening care last night or morning care today. It’s ground hog day here in the land of neglected dementia patients. Thought it was nice she had her hearing aids on for a change only to find out that she actually slept in them. I cleaned them with the wipes I provide and put them on the charger. 8/25. Called ahead and asked that they not give my Mom dinner as I am taking her out for her 90th bday. I arrive and she’s eating. And it’s shower day and she is unshowered. Hair greasy. And her hearing aids on the charger so she can’t relate and hear what’s going on around her. 8/26 10:15 found Mom in the same clothes she slept in no hearing aids, as per usual. Asked, Who did my Mom’s morning care? Aid on phone says, I did. And I disagreed, stating the issues I pointed out. She says I ‘jumped down her throat’. I guess telling someone she needs her face washed teeth brushed and a fresh change of clothing, is jumping down someone’s throat. Wish I didn’t have to come daily to insure she receives the most basic of care. I feel bad for out of state family members, unlikely their loved one are getting any care. Certainly not the care they are paying for when most aids can be found sitting around on their phones most of the time.
Avoid this place. Head nurse said my loved one was trying to flee every day and then corrected his story to say she only tried to leave once during move in. After missing most of her meds the first week, they forced her into memory care which reeks of pee in the hall. Monthly bills were consistently wrong (overcharging). Moved out as fast as we could.
I am so pleased with the care my mother is getting at Habersham House. Having her move into assisted living -- especially with me and my brother not living nearby -- was wrenching, but the staff has been wonderful. Each time I visit there, I leave so reassured that she is in caring and capable hands! Staff members really make an effort to make her feel comfortable and involved. They demonstrate real empathy and understanding, and have gone the extra mile to keep us informed. The apartments themselves are marvelous -- her 2 bedroom is a lovely place. Most importantly, Habersham House doesn't feel like an institution, but a real home. I can't say enough good things about it!
This facility has a clear disconnect between Care giver and Care Taker. It's new management is just as bad as the old one maybe even worst. The management team is horrible. They need to reconstruct the whole building period. The managers are more concerned with huddling up in their offices to gossip and discuss everyone's personal business instead of making sure the residents are being properly cared for. This place is for the chirping birds. The residents have succumbed to the bare minimum of care. The day to day operations consist of the ED and his office team wasting the day away with their personal wants. They can't keep staff because it's all about who they like and dislike. Mostly everyone who has left was a good worker. They either ran them away or let them go because of idle conversations amongst one another. If the corporate staff was doing their just do they would know that the people they have in control are not professional enough to have the title. Who is the person that oversees this building? Maybe they need some help as well. How can you take care of the residents if you can't keep workers. Why does the company expect the staff to treat residents well when they themselves treat staff so poorly. The staff have no support. So many great workers have left because of the poor leadership. The man that runs the place has brought nothing but chaos. He chooses to follow behind the ones he is supposed to be leading. The corp. doesn't care, that's why their response on here is always the same. Sorry you feel this way. if you would like to talk you can call 1234. It's a joke. When the staff speaks up they get reprimanded for something irrelevant or made up. Corp needs to do better when hiring people to be in such important delicate roles. When workers are mandated to report bad behavior they can't because the big people don't support the warning signs. If they change their way of managing to be care givers instead of care takers this will be a great place for residents their families and care staff. The care aides cooks receptionists and house keepers are the main people who have held this place together and they are the least recognized. Corporate should put pressure on the management team like they put pressure on everyone else and they may just get some real work done. Happy families promote happy staff. Happy staff promote good business. Good business equals good profit. If you want people to stop reporting and complaining invest in sufficient managers, because the one's you have in place are causing you all to be in the no go business group. and no I don't want to call or talk. make your team accountable stop making the residents and workers suffer for your poor choices.
My mother has been a resident of Habersham House for 6 years. The current director, Shazia Arroyo, is terrific. For about 4 years there were a series of failed efforts by short term directors and Habersham House suffered. Since the Ms. Arroyo came, Habersham House has performed much better. The food is good, the staff caring, although it changes all the time, the facility is clean. Most importantly, when something goes wrong, Habersham House fixes the problem and communicates with me about the solution. My mother is comfortable at Habersham House and my mind is at ease with her in their day to day care. In addition, it is a good value for what one gets.
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