2333 Ashley River Rd, Charleston, SC 29414, United States
Placing a loved one in a care facility is a difficult decision. Based on my experience, I strongly advise against entrusting your loved one to this facility or its staff. When I raised questions about whether my loved one’s initial assessment was conducted by a qualified professional, management either ignored me or responded dismissively. Corporate management failed to respond via email or follow through on promised callbacks. Over five months, my loved one was forgotten in her room, missing meals. I had to remind staff numerous times to clean her bathroom and do her laundry. She received only a handful of assisted baths, leaving me to visit weekly to ensure her cleanliness. By the time we moved her out, most of her clothes were missing. The facility dismissed this by blaming her dementia for the losses. Despite encountering three compassionate caregivers, two left before we did, leaving only one reliable weekend staff member. One caregiver confided that she had reported serious concerns about staff and management to corporate, only to be ignored. She ultimately left, advising me to do the same. I met with management and communicated with staff . Most of my concerns were met with apologies. While minor improvements,such as staff spending less time on their phones were noticeable. Staffing issues were constant. Many employees lacked compassion or proper training. One caregiver admitted, “I just leave her to herself,” while another, newly hired, confessed she was untrained and unprepared for the role. To anyone facing similar challenges, don’t lose hope—safer, more compassionate options exist. Unfortunately, the Oaks of Charleston is not one of them.
Read More ReviewsPlacing a loved one in a care facility is a difficult decision. Based on my experience, I strongly advise against entrusting your loved one to this facility or its staff. When I raised questions about whether my loved one’s initial assessment was conducted by a qualified professional, management either ignored me or responded dismissively. Corporate management failed to respond via email or follow through on promised callbacks. Over five months, my loved one was forgotten in her room, missing meals. I had to remind staff numerous times to clean her bathroom and do her laundry. She received only a handful of assisted baths, leaving me to visit weekly to ensure her cleanliness. By the time we moved her out, most of her clothes were missing. The facility dismissed this by blaming her dementia for the losses. Despite encountering three compassionate caregivers, two left before we did, leaving only one reliable weekend staff member. One caregiver confided that she had reported serious concerns about staff and management to corporate, only to be ignored. She ultimately left, advising me to do the same. I met with management and communicated with staff . Most of my concerns were met with apologies. While minor improvements,such as staff spending less time on their phones were noticeable. Staffing issues were constant. Many employees lacked compassion or proper training. One caregiver admitted, “I just leave her to herself,” while another, newly hired, confessed she was untrained and unprepared for the role. To anyone facing similar challenges, don’t lose hope—safer, more compassionate options exist. Unfortunately, the Oaks of Charleston is not one of them.
The care and interaction with my dad makes me feel more at ease about him not being at home. My dad who is a resident here now smiles and interacts with people so much!! They have brought him out of his shell. Couldn't ask for a better place!
My mother is in the Assisted Living and has transitioned very well due to the attention and support she receives from the staff. She enjoys the meals and is able to maintain her abilities with just enough support to always remain safe and happy. I’m glad we chose the Oaks. Donna Tisdale
This is a wonderful facility!! My mother is a resident there and the care she receives is wonderful!! They treat her like family! The staff is ALWAYS willing to assist her in any way they can! I 💯 recommend this facility to anyone who is in need of care for their loved one.
Oaks at Charleston was wonderful to work with from the beginning. Their staff is supportive and caring. I appreciated the communication and support, particularly as mom transitioned from assisted living to memory care. The memory care team and staff were phenomenal, deeply caring and understanding. They are encouraging and simply the best!
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