1020 N Union St, Middletown, PA 17057, United States
My mom discharged from the hospital to this facility for skilled nursing and rehab. She is a retired RN who had major surgery (3 organs removed, plus 20+ tumors removed from another organ). The goal was to have skilled nursing staff have eyes on her more than we felt we could do at home. In 3 days she developed a bed sore after months of us ensuring this didn’t happen. Just as other reviews state - waiting 20-30 minutes or more for a call bell to be answered. Pain meds being requested and over 2 hours waiting for them. Throwing up because nausea and pain meds are late and no one caring or contacting doctors to replace meds. Imagine your family member being treated this way. We chose this so she would have more care, not less. I immediately requested the social worker and a discharge. Then nurses came running to “fix” my complaints - but too little, too late to go back to waiting hours for a doctor and meds. We must do better in caring for human beings. The aide named Cash is amazing and I will absolutely give her credit where credit is due! She took wonderful care of my mom when she was working. But nurses sitting in the corners on their phones while call lights are on and I had to go find someone to even initiate a complaint is absolutely unacceptable. I will never send anyone here or recommend anyone go here. Disappointed is an understatement. We have already filed complaints with the insurance company and plan to file additional complaints.
Read More ReviewsMy mom discharged from the hospital to this facility for skilled nursing and rehab. She is a retired RN who had major surgery (3 organs removed, plus 20+ tumors removed from another organ). The goal was to have skilled nursing staff have eyes on her more than we felt we could do at home. In 3 days she developed a bed sore after months of us ensuring this didn’t happen. Just as other reviews state - waiting 20-30 minutes or more for a call bell to be answered. Pain meds being requested and over 2 hours waiting for them. Throwing up because nausea and pain meds are late and no one caring or contacting doctors to replace meds. Imagine your family member being treated this way. We chose this so she would have more care, not less. I immediately requested the social worker and a discharge. Then nurses came running to “fix” my complaints - but too little, too late to go back to waiting hours for a doctor and meds. We must do better in caring for human beings. The aide named Cash is amazing and I will absolutely give her credit where credit is due! She took wonderful care of my mom when she was working. But nurses sitting in the corners on their phones while call lights are on and I had to go find someone to even initiate a complaint is absolutely unacceptable. I will never send anyone here or recommend anyone go here. Disappointed is an understatement. We have already filed complaints with the insurance company and plan to file additional complaints.
Very big place appear to be clean enough but the whole first floor smells like poopy diapers. Observes the residents being fed some got wrong meals something didn't get silverware, the staff seemed lackadaisical.
Depressing place! The rooms get worse in the memory care unit. The closets are falling apart and have come off the hinges several times, creating a dangerous situation if the doors were to fall down completely. There doesn't seem to be any initiative/plan for the new owners to upgrade patients' rooms (it's as if they just expect them to die soon, so why bother making their living quarters more aesthetically pleasing?). It felt more like an asylum when you walked into the patients' rooms. The clothes basket was missing from my mother's room; the comforter was filthy, but cleverly hidden under another bedspread; and she didn't have ANY bras in her drawers after she was bought new ones. She also had a pile of clothes and a pair of shoes in there that weren't hers. When we took them out to the aesthetically pleasant nurse's station, we expected someone to say "here, let me take those for you." Instead, they looked at us with a confused stare and just said oh... We don't know ... That's when I asked them to take them (I'm sure someone could read the labels on the clothing and take them to the right people.) I don't know who helps the patients dress, but my mother was going out to lunch and she had two different socks on, a pair of sweat pants and a fancy top (with stains on it). (Really???...anybody doing the wash???) Her hair was barely brushed, too. There also weren't many staff working. I have a really hard time leaving her in that place. It's agonizing. At least they should make sure that the residents are wearing clean clothes and that all of their dirty laundry is being washed and brought back to them regularly. June 2022 update... The closet door is STILL broken. The door can be put on its track, but it won't stay on the track, because it's BROKEN. It's no wonder the owners of nursing homes make so much in profit when so little effort goes back into upgrades. January 2024... Four months ago Head nurse Helen had retired. She was such a lovely nurse and cared about the residents in the Phoenix unit. She loved my mom, too. I remember telling my family member that I didn't think mom would survive there very long after Helen retired, and well... Mom died four months later. No one made sure that her walker was by her bed at night...laziness. Many assisted living places have memory care units that have some kind of alerting system to let the nurses know who was up at night. This seems like a necessity. Why isn't it a requirement??? (Oh...because that would make Oak Hill Village more liable for its neglect of its residents, huh?) Mom was found on her bathroom floor one night with blood flowing from her head. I was told that she may need stitches, and she was taken to a hospital. As it turns out, she broke her face AND her neck. She didn't survive the trauma she endured from this injury, which never should have happened. Wow... It's tough to be elderly, have to be put on Medicaid and have to be placed in a nursing home for a declining memory. What happened to these places??? Why doesn't the State make these places into something that families can have peace of mind with, not anxiety. The owner of this place should be ashamed of him/herself. The residents need better, and so do the families who can't afford better care facilities for them. When there are nurses who don't care enough, or have enough patience to work in the memory ward, then those nurses need to be sent elsewhere. Also... it's obviously a tougher working location in the memory unit, so don't be afraid to pay nurses a bit more to work in there. Please choose wisely... Perhaps the owner's pockets are getting too deep. So sad how mom passed...she would likely have still been alive today, but then again, at least she's now in a better place (R.I.P. Mom). 😞
i do not recommend this facility to anyone. i worked here for many years so i have seen what is behind closed doors and what goes on. they cut A LOT of corners and do many things they should not. please just pay that little bit extra to take your family to a different facility or keep them in your home. it’s hard but it’s worth it compared to what they are being put through here. i love the residents like they are my own grandparents and many/all of the aides and nurses do as well. but the problem is NOT the aides or the nurses. the PROBLEM IS THE MANAGEMENT. I have since been banned from the premises for voicing my concerns even though i have made NO threats and have only been polite and mature. The residents are always in my prayers.
I am extremely disappointed in the care of my parent. The bathroom constantly smells like urine. The closet door is constantly broken and off the hinge. No one makes sure that they drink enough water (the cup is always full and just sitting there. I would appreciate if a nurse could encourage drinking... Maybe a drinking game?). There aren't many activities that we noticed that my parent is involved in. The evening nurse barely spoke and wasn't friendly at all. I felt like I was bothering her when my parent needed something...not friendly at all. .Also, the phone coverage is almost non-existent when you call to speak to your loved one. It's been months since I actually had someone even answer the phone so that I could speak to my parent. This is really disappointing during the holidays. What a depressing place.
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