Norwich Springs Health Campus

Monica Travis

Don't send your loved one here if they can't speak for themselves. We chose Norwich Springs after a great review, now we are left to wonder if we had sent our mom somewhere else if she would still be with us. My mom was diagnosed with hospital delirium and sent to rehab to work on the strength in her legs. One of the three questions asked to the Nurse that came in upon arrival was how often she is checked on and if they had seen delirium before. I felt comforted knowing she would be checked on every 2 hours and that they knew how to deal with her. I was off work her first day there and was there for 14 hours. The only time my mother was checked on was when they brought her food or if I pushed the nurse button. I'm not sure if that was because someone was in the room with her or not but I can say of the week she was there, my sister and I were there several hours and it was rare someone came to check on her. There was only one night when I spent the night that her nurse was in there like we were told. Friday when I arrived my mom was wearing her socks. Later when she asked me to take them off she has a bandage on her toe. I asked what happened to her toe? I was told the wound care team took care of it and the nurse would be asked. I never got an answer. Saturday morning I arrived at 9:30 to find my mother laying on the floor. After they picked her up and put her in the wheelchair one of the nurses complained of back pain and said my mother needed "medicated". They took her to the bathroom to clean her up and I heard "Who found her?" What difference does that make??? Now I was wondering if she had fallen out of bed Friday and nobody had told us. I can say my mother was left in a depend for several hours at a time. On Saturday, the bed was wet from not being changed. Wednesday night we had to call the squad because her blood pressure was so low. Looking back she has been saying she was cold all day (her friend sat with her while we were working). Why were vitals not checked before? If she was checked on every two hours like we were told, why was the blood pressure drop not noticed before? She may still be here if she was taken care of like we were told. Her urine was so dark in the ER that I questioned how nobody that had changed her could notice the color being so wrong. She passed just 2 days later. I was called about holding a bed for her. I called back to let them know we were given notice of hours and whoever answered the phone was annoyed that I asked to be transferred to who originally called me. I was told my mothers items would be packed up for us. We didn't receive anything she had in the drawers. This place is probably fine if you have someone that can tell you what's going on, if not I'd never send a loved one here again.