1010 Varnum Ave, Lowell, MA 01854, United States
I entertained at Northwood in 2023 - it took 9 months before I was paid. I entertained again in Aug 2024 and it’s now Feb 2025 and after numerous mailing of invoices and phone calls I still haven’t received payment. What’s going on at Northwood????
Read More ReviewsI entertained at Northwood in 2023 - it took 9 months before I was paid. I entertained again in Aug 2024 and it’s now Feb 2025 and after numerous mailing of invoices and phone calls I still haven’t received payment. What’s going on at Northwood????
My grandmother was here for two weeks after she had a heart attack. The facility isn’t the best in the first place. Going in, I had found medication just laying in the ground next to her bed. Nobody could tell me if she missed meds. She was diabetic as well and one time, she was so lethargic and loopy when I went in. She couldn’t even register that I was there. I asked the nurse to check on her and her blood sugar was dangerously low. They gave her something to get her sugar levels up and after a bit, she was cognitive and was happy to see me. How do you guys get away with how much you neglect patients? If I hadn’t noticed and said something, how long would it have taken for her blood sugar to be checked and treated? I will never recommend this facility to anyone and will actively mention to stay clear from it. Never mind the fact that I had to repeatedly call to get someone I could pay the bill with. I never should’ve paid it. Do better. You’re responsible for people’s lives and loved ones. (My grandmother also mentioned being threatened by one of the nurses when she was trying to tell them she was scared)
My family member gets such good care at Northwood. There are so many caring staff members on B wing that brighten up her day and make her smile. Kimmy, Martha and Shelby on first shift and Edilma on second shift, especially, give her wonderful personal care and extra love and attention. Lots of other employees at the facility also share a wave, a greeting, a smile or a hug when they are going by her room when performing their daily work duties. It really makes a difference!
If you really care about your loved one, do not bring them to Northwood Rehabilitation & Health Care Center! My mother was sent from Winchester Hospital by Case Worker Barbara Derr. We were told they had a bed that provided one on one care. As we entered Northwood we were hit with a nauseating smell of urine. They brought us to my mother's room; I went to put my mother’s belongings away and the drawers all had someone else’s belongings in them. After 20 minutes with no one coming in, I rang the bell. An aide came in and I asked if maybe my mother was in the wrong bed because the drawers had stuff in them, the aide rolled her eyes at me! And said, “I don't know, I’m only an aide I will get the nurse for you.” The nurse finally comes in 20-30 minutes after that. The she never addressed my mother she just asked if I was the proxy and said she needed a signature. I mentioned that my mother needs a walker and she said she cannot have one until PT evaluates her on Monday. We got there Saturday, May 11th, 2024, at 7:00 pm. I asked how she would get to the bathroom without a walker, and asked about her sitter, she told me they do not do one on ones. I explained that my mother needs a one on one as she is impulsive, and she will get out of bed all night and without a walker she will for sure fall. She just kept reiterating that they do not offer one on one. We decided that it was best if she went back to Winchester. After more back and forth and another hour of being ignored (Yes bell was going off for nearly an hour) I was told that because I didn’t sign the consent to care they do not have to answer the bell?? The people that work on the floor that my mother was supposed to be admitted to have an It’s not my job attitude. They had zero empathy for the situation my family was put in and offered no help. Their ambulance service doesn’t go to Winchester. The nurse told me that and left and never came back until I yelled that no one would help us. The staff on this floor never came in while the bell was going off for almost one hour they walked by and looked in then quickly looked away. Not one person came in to help my mother who was clearly having a hard time. Keep your loved ones away from this facility!
My cousin is a patient living in your facility. I live far away and had lost touch with him for many years. I was recently reconnected through the Ambassador program. Nadia has been instrumental in caring for my cousin and facilitating our reunion. I have been able to see and speak to my cousin through a social media platform, with Nadia's assistance. She is kind, caring, and takes excellent care of my cousin's needs. He is looking well cared for and healthy. I hope this program continues and is able to help more families in the future. Much appreciation from me and my family!
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