7264 Nash Rd, North Tonawanda, NY 14120, United States
What an amazing staff! My father left this world with his dignity. We were upset when we knew home care was no longer an option and with all the bad reviews about the health care facilities, we had to put our faith that it would be ok. My father was there for about 3 weeks and I cannot say enough about this place and the care he received. It is an older facility but I looked beyond that because they keep it clean and of how they treated my father and my family. He was always clean. They even shaved him and cut his hair. The staff was always there to give us a hug and answer any questions we had. My father was an Air Force Veteran and when he passed, they draped a beautiful flag over him, played Taps and the staff walked us all out to honor him. I encourage anyone that is considering this place and is hesitant, to sit with someone there and ask them any questions. They were more than happy to answer all my questions and concerns. Keep in mind that no facility can have a staff member for every patient but they do take great care of each and every one of them. They genuinely care for their patients and Thank You will never be enough for taking amazing care of my father.
Read More ReviewsWhat an amazing staff! My father left this world with his dignity. We were upset when we knew home care was no longer an option and with all the bad reviews about the health care facilities, we had to put our faith that it would be ok. My father was there for about 3 weeks and I cannot say enough about this place and the care he received. It is an older facility but I looked beyond that because they keep it clean and of how they treated my father and my family. He was always clean. They even shaved him and cut his hair. The staff was always there to give us a hug and answer any questions we had. My father was an Air Force Veteran and when he passed, they draped a beautiful flag over him, played Taps and the staff walked us all out to honor him. I encourage anyone that is considering this place and is hesitant, to sit with someone there and ask them any questions. They were more than happy to answer all my questions and concerns. Keep in mind that no facility can have a staff member for every patient but they do take great care of each and every one of them. They genuinely care for their patients and Thank You will never be enough for taking amazing care of my father.
Place looks nice, but is a dump in terms of staff. The first night my grandmother was there it took them hours to get her pain medicine, despite the sign on the wall saying they will take your claims seriously. You hit the call button, expect it to take an hour before someone responds. The cherry on top was my grandmother had a low blood pressure, so what do they do give her, her amed that lowers her blood Pressure! My mother had her taken out and taken to the hospital (the 3rd person in the time she was there)where she ended up passing 10 days later. Called about the little bit of property that was left and they had to "find it". Someone was suppose to call back but of course did not. Good thing we took anything of importance when see left.
If only NO stars was an option!! HORRIBLE!! you wait HOURS for someone to come help if you press the call button. Meds come when we they get around to it. They NEVER clean, soiled linen, clothes laying everywhere. Overflowing trash in every room. The food is not fit to be fed to humans!! Ice cold when it finally arrives. Employees on their personal cell phones instead of working. I can't believe this place is still operating.
My experience with Northgate Nursing Home has been a mixture of gratitude and reflection. The facility provides a calm, safe environment where the staff are compassionate and attentive to the residents' needs. Though it’s never easy to see a loved one transition to long-term care, the team here strives to make it as comforting as possible. While the situation itself can be hard, knowing my mother is in capable and caring hands offers a great deal of comfort. I would especially like to give a shout out to Shannon, Mary, Myling, and Cierra. They have not only done their best to care for my mother, but they have also welcomed my dad, a daily visitor to the home, and made him feel seen and heard. I truly appreciate all of the staff at Northgate Facility.
My mom, who has advanced dementia, has been a rehab patient at Northgate twice in the past 2+ months. During that time she has received excellent care and has thrived there. The staff is extremely helpful and friendly and have always made mom feel comfortable. I can't say enough about the cleanliness of the facility, no odors or smells that hit you when you walk in the doors as in most other facilities I've seen in the past. Friends and family have also mentioned these same things after visiting with mom. Just seeing aides walking past and addressing her by name and saying hello throughout the day and seeing her wave and smile was definitely a highpoint for all of us. A huge thank you to everyone for their care and support!
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