12600 N Port Washington Rd, Mequon, WI 53092, United States
I recently spent a week at my mother's home at Newcastle Place (IL). As in past visits, Marion, who works at the front desk was pleasant, responsive and informative. She rebooted my mom's television and put in a work order for a new cable box for her second bedroom. We were very appreciative of her immediate response. Rick, in maintenance, was wonderfully efficient at resolving plumbing issues within the apartment. Keith, in Food Services, was attentive to the needs of diners. Additionally, he actively sought feedback regarding the food, the service, and the dining experience. The main dining room food was excellent and served at the perfect temperature. The dining staff worked expediently despite being noticeably understaffed. I look forward to my next visit to Newcastle, a welcoming home where camaraderie is shared throughout the community.
Read More ReviewsI recently spent a week at my mother's home at Newcastle Place (IL). As in past visits, Marion, who works at the front desk was pleasant, responsive and informative. She rebooted my mom's television and put in a work order for a new cable box for her second bedroom. We were very appreciative of her immediate response. Rick, in maintenance, was wonderfully efficient at resolving plumbing issues within the apartment. Keith, in Food Services, was attentive to the needs of diners. Additionally, he actively sought feedback regarding the food, the service, and the dining experience. The main dining room food was excellent and served at the perfect temperature. The dining staff worked expediently despite being noticeably understaffed. I look forward to my next visit to Newcastle, a welcoming home where camaraderie is shared throughout the community.
I am pleased to share a little about our family's positive experience with Newcastle Place. Newcastle Place and the entire staff made such a positive impact on our mom's life after our dad passed. The sense of community, all the activities (particularly the pool), the great care, the great food (believe it or not!) all combined to be such a positive thing for our mom as she began to adjust and then even thrive as the months and years went by. The facilities are great and the people even better. We had such a feeling of relief knowing our mom was in such a great, safe caring place.
I was invited to dinner by my parents this evening who are residents here. We ate in the Royal Oak dining room. I felt it necessary to write this review because of the wait staff. The problem was their timing. We had been served our salads before the bartender came around and took our drink orders. Our drinks finally arrived as our main course was being served. After finishing my original drink, I was never asked if I'd like another. The saving grace was the food was delicious.
My family is amazed by the wonderful staff at Newcastle! Welcoming, thoughtful, genuine, creative, understanding, and having a great sense of humor are characteristics that seem to apply to every staff member we meet. Thank you Newcastle staff for making my parent's transition from their beloved home of 45 years to their next great adventure so smooth!
I was recently in the Newcastle Rehab facility after a major orthopedic surgery. The care I received was outstanding. Everyone, including the physical and occupational therapists, nursing staff, social service, and other associates, were apt to accommodate my needs. The variety and taste of food was first-rate. I have seen all kinds of hospitals and nursing facilities in my almost 50-year carrier as a surgeon, including 35 years developing trauma surgery in two of Toledo's -Level 1 Trauma Centers. I had a very pleasant stay with a quick recovery facilitated by the care team. The care I received was beyond my expectations. In my humble experience, Newcastle treats its patients like a big family. ~ Om P Sharma MD, FACS Retired Trauma Surgeon
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