650 Concord Ave, Cambridge, MA 02138, United States
When I was looking for an assisted living community in the Cambridge area that would be a good fit for my mother, I took note that Neville Place at Fresh Pond had both strong reviews online and a positive reputation locally. Our experience with Neville Place, from tours and the application process to move in and adjustment, has certainly confirmed that initial impression. The Executive Director, Francesca Mei, and her team have been kind and helpful at each step of the journey to move my mother here from Western MA. My mother has lived at Neville Place for nearly three months now, and with the support of the staff has adjusted well. She often comments positively on the food, which is healthy and efficiently served in a restaurant style dining room. Neville Place also has a wide range of activities to keep her socially engaged, from arts and crafts to word games and other puzzles that strengthen her cognition. In a high cost of living area such as Cambridge, it is notable that the majority of rooms are set aside for low and moderate income applicants at a reduced rate due to the Low Income Housing Tax Credit program. This was crucial in our case, since it made it possible financially to move my mother very close to where I live while still ensuring that she receives needed care, which has been great for both of us. It is also comforting to me that different levels of care are available that allow residents to remain on site as their needs change, including a memory care unit. Neville Place has a strong sense of community, and also feels well integrated with the surrounding neighborhood due to visits from local students, a shopping center within walking distance, and close proximity to public transportation. Overall, finding and becoming part of this community has been an unexpected gift for my mother and me in an otherwise challenging time. It is truly a hidden gem.
Read More ReviewsWhen I was looking for an assisted living community in the Cambridge area that would be a good fit for my mother, I took note that Neville Place at Fresh Pond had both strong reviews online and a positive reputation locally. Our experience with Neville Place, from tours and the application process to move in and adjustment, has certainly confirmed that initial impression. The Executive Director, Francesca Mei, and her team have been kind and helpful at each step of the journey to move my mother here from Western MA. My mother has lived at Neville Place for nearly three months now, and with the support of the staff has adjusted well. She often comments positively on the food, which is healthy and efficiently served in a restaurant style dining room. Neville Place also has a wide range of activities to keep her socially engaged, from arts and crafts to word games and other puzzles that strengthen her cognition. In a high cost of living area such as Cambridge, it is notable that the majority of rooms are set aside for low and moderate income applicants at a reduced rate due to the Low Income Housing Tax Credit program. This was crucial in our case, since it made it possible financially to move my mother very close to where I live while still ensuring that she receives needed care, which has been great for both of us. It is also comforting to me that different levels of care are available that allow residents to remain on site as their needs change, including a memory care unit. Neville Place has a strong sense of community, and also feels well integrated with the surrounding neighborhood due to visits from local students, a shopping center within walking distance, and close proximity to public transportation. Overall, finding and becoming part of this community has been an unexpected gift for my mother and me in an otherwise challenging time. It is truly a hidden gem.
My loved one has been living at Neville place and has been really enjoying it. Neville staff answered all our questions and made us feel safe placing her in their care. My loved one has been enjoying the community there as well as her apartment. Since I am unable to see her often as I live out of state, a staff member takes the time to connect us every week for a video call. The staff has been truly amazing, answering every question we had and doing their best to complete our request. We are so grateful that she is happy and healthy!
My wife and I are approaching our one year anniversary at Neville Place at Fresh Pond. As we have found each day to have an attentive and warm blend of services, activities, food, and social contact, we were especially delighted by a Valentine's Day lunch for couples that Neville hosted for us this past Tuesday, Feb. 14. We shared this special luncheon with other couples in a warm, sunlit private dining room with tall windows overlooking the sparkling waters of Fresh Pond, The food, as always, was terrific, and we very much enjoyed the sunny warmth of the private dining room. It was great to have the quiet, unhurried conversation with another couple and to enjoy the time together. The staff went above and beyond to make this a delightful experience for us. We find that this type of attention to events tailored to the needs and interests of each resident, and the thoughtful gestures such as this special lunch make Neville Place stand out as a welcoming, inclusive, and personalized environment for all of us.
The short term rehab floor mixed wit possible long term care was horrifying. I saw mice. Staff set a confused clients mattress directly on the floor. The mattress was taken off of the bed frame and set on the floor and the cobfised person was in the mattress on the floor and staff knowingly kept it there.
We have had a great experience with Neville Place. My dad has been a resident of the Compass memory support wing in November 2019, and my mom moved into a traditional apartment in April 2021. I have found the staff at every level to be caring and responsive. The food is good and the facilities are very nice. I am so appreciative of the quality of life that Neville makes possible for my parents.
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