640 Concord Ave, Cambridge, MA 02138, United States
My wife was a patient in the rehab section at Neville Center and the results were fantastic and allowed her to come home, which was in doubt upon admission. The PT and OT staff were skilled, strategic and understanding. Overall, the support staff were friendly and attentive.
Read More ReviewsMy wife was a patient in the rehab section at Neville Center and the results were fantastic and allowed her to come home, which was in doubt upon admission. The PT and OT staff were skilled, strategic and understanding. Overall, the support staff were friendly and attentive.
My relative who is there has moderate dementia and diabetes, and is on insulin. He asks the nurses for Coke (not Diet Coke) and they give it to him, even though he's not supposed to be consuming sugar and they know it! Then they test his blood sugar and it's off the charts. When I asked them to bring him a diet beverage instead, they said they don't have any diet beverages! This happened 3 times when I visited, so this is clearly their default! The "food" is is disgusting and looks like cat food smeared on a plate. Probably is cat food. My relative is miserable there. Many of the employees there are very nice, but the facility is terribly understaffed, so they just put all patients in dirty rooms and slap a diaper on these poor elderly people and leave them lying in filth. I could hear people crying for help, to no avail. Makes me so sad.
Inhumane horrifying. I saw mice. Staff set a confused clients mattress directly on the floor. The mattress was taken off of the bed frame and set on the floor and the confused person was on the mattress on the floor and staff knowingly kept it there. They placed it there. An injured elderly man came crawling into the hallway on hands and knees after falling on the floor. The climate of senior long term care is completely substandard. The staff is disconnected from the elderlys needs. Looks and treats them as if they aren’t even people.
It was a dream come true when my eighty-five year old mom was accepted to Neville & she arrived on 9/3/24, which is the day that I gave permission for her to get the COVID shot, which I gave her ASAP when it was available & she lived with me. She was recovering from becoming dehydrated at an Assisted Living Residence on the South Shore, Windrose at Weymouth, her first serious physical setback (even a stroke didn't stop her & she danced & was more physically fit than the staff at ALR) & was wheelchair bound for the first time in her life. I was impressed at the physical & occupational therapy. It was only after she tested positive for COVID on 11/6/24 that I was told that Neville never gave her the COVID shot! Apparently they were waiting for 4 more people to get it. Well Mom is dying & as far as I know, she gets to suffer by herself & 4 more people aren't coming with her. Apparently residents aren't required to get the shot, which is why COVID is running through the place. If your family member is there, do not assume that they are OK or received the shot. If they do not have COVID, arrange to get the shot immediately. Edit: reply to the owner's response: The Executive Director is welcome to come upstairs to meet me. I'm teleworking beside my mom's bed waiting for hospice to arrive on 11/19/24. To everyone else: I'll update if the ED reaches out to me, but I'm not holding my breath. Edit: Met with ED on 11/20/24. Claims: conducting internal investigation; policy is to give the shot once requested; nurse suspended & audit to make sure that everyone who wants the shot will get it. Theory vs reality. Edit: Mom died at 6:48 pm on 11/22/24. Edit: 2/22/24 Neville has not provided any results on the internal investigation. The autopsy is complete, and while I need to research the secondary causes, the primary cause is bilateral interstitial pneumonia, which COVID-19 causes. Get vaccinated while you still can.
I stayed in Neville center for 2 weeks for rehabilitation from a hip replacement surgery. Many good people in the care giving team with only very few bad apples. Unfortunately there wasn’t even one day where my food restrictions were followed. I’m writing to praise the PT department. They were amazing! I especially got helped from Jenifer and Stephan but I witnessed the amazing job others such as Vivian and Andy did with people who really needed help. Working individually or in a group, while using music and movement in creative manners. It was uplifting to watch the joy and effort every one put into the activities that were so challenging for injured people. I feel so much stronger and balanced while walking now, going up or down stairs lifting up my legs sitting or even dancing!! The PT team equipped me with everything I needed for my healing journey. Thank you so much!
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