3900 Ranch Rd, Sachse, TX 75048, United States
My father moved into MCE Assisted Living about a month ago and overall it has been a great experience from working with Bill, the sales rep who also has a servants heart and does whatever is needed. LC the maintenance guy is very attentive, Billie the Executive Director worked hard to help us with the transition, and I echo the praise of Janice who is extraordinary in caring for the residents in House E. She is a woman of compassion, love and grace with an incredible work ethic. Michelle, the activities staff is full of energy and personally engages with residents to connect and have fun. All of the staff is always positive and helpful. Kiki, Sierra, Passion, Jennifer, and many more. I still don’t know all the staff or the system they may have or if they rotate them from house to house? I am still working with Trinity, the Pharmacy, but it takes time. Nothing is perfect but I’m so grateful for this transition of care for my dad after losing my mom recently from dementia. Thank you MCE for you love, care and your work. You are appreciated.
Read More ReviewsMy father moved into MCE Assisted Living about a month ago and overall it has been a great experience from working with Bill, the sales rep who also has a servants heart and does whatever is needed. LC the maintenance guy is very attentive, Billie the Executive Director worked hard to help us with the transition, and I echo the praise of Janice who is extraordinary in caring for the residents in House E. She is a woman of compassion, love and grace with an incredible work ethic. Michelle, the activities staff is full of energy and personally engages with residents to connect and have fun. All of the staff is always positive and helpful. Kiki, Sierra, Passion, Jennifer, and many more. I still don’t know all the staff or the system they may have or if they rotate them from house to house? I am still working with Trinity, the Pharmacy, but it takes time. Nothing is perfect but I’m so grateful for this transition of care for my dad after losing my mom recently from dementia. Thank you MCE for you love, care and your work. You are appreciated.
I am deeply disappointed and heartbroken by the level of care (or lack thereof) provided at this memory care facility. From the very beginning, it was clear the staff was overwhelmed and the facility severely understaffed—at times, I witnessed only one caregiver responsible for as many as 15 residents. This is unacceptable, especially for individuals with memory impairments who need constant attention and support. What’s worse is the lack of basic hygiene and dignity offered to residents. I found my loved one in soiled clothes and bed sheets on multiple occasions, and it was clear it hadn’t just happened—it had been that way for hours. There is no excuse for letting residents sit in filth when they are supposed to be receiving professional care. The meals are also subpar, both in quality and consistency. There have been times when my loved one hardly received a proper meal, and I’ve had to bring in food myself to make sure they were actually eating. Engaging activities are nearly nonexistent. Despite what the facility claims, there is no structure or stimulation provided for residents, which is especially important for memory care. Most residents are left to sit idly for hours on end with nothing to do, and it’s both depressing and alarming. I would not recommend this facility to anyone. It breaks my heart that our most vulnerable loved ones are treated with such disregard. Please think twice before placing someone you care about here.
We have had a wonderful experience. It’s definitely been an adjustment moving Dad to assisted living but everyone in building E has made this experience much easier.I wanted to let Janice and Passion know how much they are appreciated, I met Jacques this am when I picked up dad and another kudos to him, Im sure I am leaving some names out but their kindness is very much appreciated. It gives me such peace to know these sweet people are taking such good care of my dad.
Mustang Creek Estates was a godsend for our mom. The house itself was beautiful, clean, and a place where we could enjoy visiting her. She had entered a season of life where she needed a lot of hands-on care with cleaning and feeding, and the staff there was absolutely the best at making sure she was always comfortable and cared for. Every time we visited, we loved hearing them say how much they loved her, as they told us of their daily interactions with her. They were always so kind to her and so sweet to even listen to the things she loved to eat and provide them when possible. Placing loved ones in other peoples’ care is not always easy, so having full trust and confidence in the staff gives such peace of mind. We feel our mom had the happiest last few months of her life she could have had, and this was made possible by April and her staff that cared for her as if she was their own mom. We highly recommend Mustang Creek Estates as a wonderful alternative for anyone that needs a beautiful home-like atmosphere for their loved ones.
We love Mustang Creek Estates in Sachse! Dad was one of the first to move in, so they call him The Mayor! This is truly a home, not a facility, and the residents are treated with love and respect by a staff who cares about their health and well-being. The home is clean and smells of home cooking! They engage the residents in daily activities and even go out on trips. We had a great time at the Ballad Street Cafe. It is such a great comfort to know that dad is receiving quality care!
