5465 Upper Mountain Rd, Lockport, NY 14094, United States
This place is wonderful- they put life into assisted living. My MIL is there - lots of great activities and outings. Great, caring staff.
Read More ReviewsThis place is wonderful- they put life into assisted living. My MIL is there - lots of great activities and outings. Great, caring staff.
There are a couple of nurses that are rude and nasty. They do not call when your parent has a fall or accident. The nurses do not call me because they think that I should not be bothered. They don't tell the resident or me about a scheduled doctor's appointment a day or two before they need to go, just come up to the room an hour before they need to go and tell them to get ready to leave. You can never get ahold of the case worker, leave messages for months with no reply. avoiding this place would be in anybody's best interest, because they certainly do not have the resident's best interest when it comes to their health and well-being.
I'm thankful for Mt View as my mom is doing quite well in the 8 months she has been a resident. She is thankful to have her own room. My mom has join in many activities bingo,excercise, crafts and trips. It's nice to see her have a social life. After my dad died 8 yrs ago I know she has been lonely. Yes she misses her home and driving but neither are possible. I'm glad that when I can't get into see her and an issue comes up ,the staff takes care of it. They are always helpful and friendly. I rest assured that I have put her in a good caring place. This week she is going on a jet boat (What?). You go mom!!! My mom's biggest complaint is luke warm coffee and some meals on the cool side. All in all I feel good about my mom, who means everything to.me ,is in a good place.
Don't hesitate to put your loved one here! My Mil has been here only 3 months and She loves it! They keep her busy. She has Bible study, bingo nights, movie nights and these are only the activities she participates in. They had stain glass classes and had Medieval Times dinner and play. Library, Yarn room, Game room, Gardens. They also bring different animals in for a visit. Last week she held a baby kangaroo!! She also loves the food. Soup, Salads and entree every lunch/dinner! One morning my Mil fell in her room. What was really great is that, they called 3-4 times even though she was fine. It means alot that they cared enough to let us know. Also it's nice that she gets her own room and Ac/heating unit. Alot of these places you share one. The staff is really nice to her. She has mobility issues but is all together mentally, so she would let us know. We feel good that we aren't just putting her somewhere to just sit in her room all day. I was a little worried about how many residents (150) thinking she might not get everything she needs but she does! I really thought this place was too good to be true. We are really happy with Mount View. Edit: It's been 2 years and still 5 stars. We talk to my MIL daily. She loves the food. Everything is homemade and she has so many choices. 2 cafeterias. They really try and keep my mil active. They suggest and motivate her. I think some of the staff are a bit rough around the edges but I think it's for the best. They know what they are doing. They have took all precautions with the coronavirus. I honestly don't think id want her anywhere else. Please! Keep up the Good Work!
Beware I would really think about it be I would not move my loved ones in there will be days they won't eat cause they are understaffed in kitchen.I had asked the kitchen manger about hireing more staff do to fact of more an more people coming in she told me aboulsty not are we gonna hire anyone .according to industry we are on mark.well when I here about people not getting feed It becomes a issue.then I see you have to eat off dirty tables cause there's no one to clean them.an no clean plates I was in on a viist.an heard plates being smashed by the lead person in back then I here her screaming at the poor girls in back.as she throws dishes.this is were I want my loved ones to live no way in hell.I also hear though grape vine that they can't keep kitchen help because of the way the lead person Kelly treats her employees.real nice at first then watch out one day it turns.if you can't handle the kitchen then get out before you crash it an there won't be anyone to feed there's poor people.there's more maybe I'll just let my niece that works for health department handle it.I also heard some of the girls are told by this Kelly supervisor that they can't have there half hour lunch breaks .but you still need to clock out.how can you work there's girls like that short handed an no half hour lunch.who does this Kelly person thing she is??? I want to now were her boss is .maybe walking around in a daze don't know.😞it very sad ok a week later on 7/13/16 well I was in again today to visit I seen they were missing some help in kitchen.I heard one of the girls ask for help an the super visor told her no way I will I help you.the poor girl just wanted to cry I really felt bad .so I wonder next time I visit if she will be gone I don't understand what that kellylady still doing there.if something not done soon I thinking about pulling my famliy member out of there an I hope other people do same.we pay dam good money to make sure are famliy members are being well taking care of an there not please will someone do something about that supervisor Kelly she gonna cost the new oweners there investment.an they seem like a nice famliy .the owners .well I will have to do some research on removing my famliy member.an hear I thought I found a good place.I will keep this updated until changes are made or till I remove my famliy member
More Senior Care near Lockport, New York
