525 S 60th St, West Des Moines, IA 50266, United States
My experience with MorningStar was as a 3rd party caregiver to one of their residents. As such, I was able to experience life inside the facility, accompanying my client to meals, activities, and occasionally having to reach out to the nursing staff to assist. The facility is very nice. The nursing staff left something to be desired. Witnessed lots of gossiping and immaturity amongst the staff. CNA's not responsive when assistance was needed. Watched 2 different residents fall during exercise class on separate occasions, a big concern for me and my client. The staff seems to resent their residents having private caregivers, yet they seem to consistently fall short. My client regularly missed her shower because the CNA's were "too busy", another red flag. The biggest disappointment for my client and other residents that I spoke to, was the kitchen. The menu always looks great, but you rarely ever got what was on it, because they were always running out of everything. For example, you order the chicken salad on a croissant, you get chicken salad or lunch meat on a hot dog bun, because they ran out of croissants and chicken salad after the first 10 people get served. For what they pay, the meals are awful. They need to take some of that profit and hire a kitchen staff that knows how to adequately order and plan menus, and put more money into that part of the budget. It's seriously lacking and a huge disappointment.
Read More ReviewsMy experience with MorningStar was as a 3rd party caregiver to one of their residents. As such, I was able to experience life inside the facility, accompanying my client to meals, activities, and occasionally having to reach out to the nursing staff to assist. The facility is very nice. The nursing staff left something to be desired. Witnessed lots of gossiping and immaturity amongst the staff. CNA's not responsive when assistance was needed. Watched 2 different residents fall during exercise class on separate occasions, a big concern for me and my client. The staff seems to resent their residents having private caregivers, yet they seem to consistently fall short. My client regularly missed her shower because the CNA's were "too busy", another red flag. The biggest disappointment for my client and other residents that I spoke to, was the kitchen. The menu always looks great, but you rarely ever got what was on it, because they were always running out of everything. For example, you order the chicken salad on a croissant, you get chicken salad or lunch meat on a hot dog bun, because they ran out of croissants and chicken salad after the first 10 people get served. For what they pay, the meals are awful. They need to take some of that profit and hire a kitchen staff that knows how to adequately order and plan menus, and put more money into that part of the budget. It's seriously lacking and a huge disappointment.
Morningstar is absolutely beautiful, but that is just the start. Lindsey is so great to work with, she goes above and beyond to accommodate the needs of the families I bring to her. Everyone is friendly and welcoming from the front desk to the executive director. The care that I have witnessed is always compassionate and timely.
I knew from the moment I talked to Lindsay this was the right move for my parents. Lindsay is so incredibly kind and her smile will brighten even the darkest days. She went above and beyond to make the move easy for all of us. It literally feels like family when I visit. I am so grateful to Lindsay, Paula, Miles and every single person that has welcomed my parents with love and respect. Finding Morning Star for my parents has been a life saver for me and I’m so very, very thankful.
I have toured Morningstar twice now and both times I was thoroughly impressed. Not only is the sales director amazing, kind, and compassionate. But all of the employees that I met were outgoing and shared who they were and what they do on a day-to-day basis to help residents. I am happy to work with this location and bring residents to live there.
I can only share my experience. At first everyone is super friendly and nice. As time goes on, no longer greeted upon arrival, issues with care the buck is just passed. No one seems to take the time to care. From no showers. Non brushing of teeth, just engaging of loved one. Missing items from clothing, personal items, dishes etc. This truly goes from the management down. The only person I truly respect is Eugene the chef. He responded to my requests/ questions and took responsibility for issues:concerns. Staff could truly learn from this man. In the end hospice is what kept morning star staff doing the basic needs my loved ones needed. Be careful of MorningStar in West Des Moines Iowa. Concerned loved one Additionally I have never received the $100 for lost comforter. 2 days after mom passed I was messaged about clearing out her room.
More Senior Care near West Des Moines, Iowa
