2800 Polo Pkwy, Midlothian, VA 23113, United States
Mathew Marino, Interim Administrative Assistant/Sales, was phenomenal with answering questions, moving things along and showed the utmost patience. I would recommend him becoming permanent as he would be an asset to the facility.
Read More ReviewsMathew Marino, Interim Administrative Assistant/Sales, was phenomenal with answering questions, moving things along and showed the utmost patience. I would recommend him becoming permanent as he would be an asset to the facility.
My mom's care here was ok at best. There are some staff who care about the residents and you can tell, but there are others that treat the residents poorly and that ruins it for everyone. My mother would say that the staff "didn't like her" and would "fuss" at her and sure enough, I was on the phone with her, mom put the phone down, when a nurse came in and the way she was speaking to my mother was not kind and respectful. Not what you want for your parents. On top of that, they had a HUGE turnover of staff over the summer, the former director made promises he didn't keep, over billed my mother, etc. We moved her to a different facility in September - best decision ever. Sadly the temporary director and the new director have avoided all emails and don't return calls about the past payment that my mother was due. Now that we are not a resident I guess they don't care that their business practices are shoddy. More promises that the "check is in the mail" literally, that are empty lies. Horrible business management. I wouldn't put my parent here and would recommend you steer clear!
The new director Cathy and the business manager Roberta have been nothing short of outstanding. They communicated well, understood my issue with my father and handled it like professionals. Dad has been here almost a year and has had a great experience thus far!!! Thank you to the team for making this transition as easy as possible for him!!!
My mother is a new resident of Morningside. She's been there a couple of weeks. She loves it. She says she is having the time of her life. It is a clean, nice place with a staff who seems to truly care. The residents seem happy. There are a lot of activities. I am truly impressed
I just want to thank the staff at Morningside for providing my Mom & Dad with excellent care. They really take an interest in my parents and encourage them to get involved in all of the activities Morningside offers. They also provide transportation and that is so convenient when I work full-time. Thank you again!!
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