22670 Main St, Fairhope, AL 36532, United States
This place is a dump. They were responsible for the death of my mother in law. She was abused by staff and they swept it under the rug and basically got away with it.
Read More ReviewsThis place is a dump. They were responsible for the death of my mother in law. She was abused by staff and they swept it under the rug and basically got away with it.
Mom moved from Montrose Bay Rehabilitation to Montrose Bay permanent residency. In the month that she has been there, a nurse has responded to her call button with “what do you want now” another time when asked to help with the bathroom was told “you can do it yourself” and when I tried talking to a nurse on the phone, was told I’m too busy, I have other people to take care of. My mom has congenital heart issues and is on oxygen. When she asks for assistance getting dressed, is told she can do it herself. I have met some of the staff and they are very compassionate, cheerful and helpful. However, the actions of a couple of staff members who should not be in this field are a danger to the residents who need the care. Montrose Bay is impossible to reach by phone. Rarely is a phone answered by a person. It is automated and when you try to be connected to any other department, you are again put through to a voicemail that only results in a call back - maybe once for every five times you try and never on the same day! This facility is very understaffed. Thank you to the staff that are doing their best despite the working conditions. But for the safety of our parents in your facility, please be aware of your colleagues who do not have the same compassion and ethics that you have.
Amazing place to visit. Everyone over there is very nice, warming and helpful. It felt very nice to see my mom and my husbands uncle enjoying their time there and keeping them safe. Continue to do the great work that you all are doing!
My Mother has had a great experience here for the past five years. Until 2021 I was informed often of all current status of her condition and Weekly email updates on Covid status. Since first of July I’ve tried to get available monies from her Patient Account. These funds Can be used for personal needs of the client. The newest Administrator left after 4 months, Business Manager has left, replacement is juggling working at two facilities. Both the Office and Nursing Staffs have changed multiple times. New employees cannot be blamed for the confusion at the location. Residents are NO longer getting thorough treatment.
Run down and dilapidated. Overhead pipes exposed. Curtains stained. My husband’s wheelchair kept breaking down. Husband is diabetic and they weren’t testing his blood sugar, tried to get an answer as to why not and kept giving me the run around. I had to take his own testing supplies in but they still did not give him the proper amount of insulin. The majority of the staff seemed. Very nice but are stretched thin and can tend to snap at the patient. They definitely need to hire more staff. Do yourself a big favor and do not place your loved one there.
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