802 Buena Vista St, Duarte, CA 91010, United States
I had been to this facility before when I could walk a little they were great I had to have a third hip replacement and they Monte Vista staff accepted me knowing they are not equipped to give out My type of medication. So I was in pain Saturday and Sunday and had to be put back in the hospital. There has to be a law against this and I'm going to make sure this facility doesn't stay open to be able to do this to anybody else
Read More ReviewsI had been to this facility before when I could walk a little they were great I had to have a third hip replacement and they Monte Vista staff accepted me knowing they are not equipped to give out My type of medication. So I was in pain Saturday and Sunday and had to be put back in the hospital. There has to be a law against this and I'm going to make sure this facility doesn't stay open to be able to do this to anybody else
It has been such an awful experience. This home has an overall rating of 3.0. I wish my loved ones family had been included as to where they were to be placed. Kaiser decided this is the place. Before our loved one went to Kaiser and before placement at Monte Vista our loved one was walking , eating and talking and in a better state of mind. The nurses and administrators are so unprofessional , rude ,disrespectful to not only outside guests but the patients aswell. I have never seen our loved one like this. Our loved one is mot being cared for adequately. The first day there, our loved one sat in their urine for more than 5 hours. Then asked for something to eat and was flat out denied ,was told no. No concern for hunger or how the patient felt .The nurses yell and get angry with the patients aswell as the outside guests. The very sad part is our loved one has Dementia and is treated so poorly because of it. Mental/emotional, verbal (who knows of physical abuse ) and certainly neglect goes on at this place. I wonder if the nurses and administrators would change their way of caring for these sick elders if they were reported or being watched and or I walked in with a News Crew and put them all over social media for all its mistakes. So sad the level of care. If this facility is incapable of providing quality care if the nurses are not compassionate or committed enough to caring for the sick why do hey hire such employees and the facility lacks professionalism and management. The nurse don’t wanna talk to you or answer questions. They look mad ,not over worked, they just look so unhappy . I have the nurses name that was supposed to care for our loved one. The other day we contacted the facility, she had no information to provide us , kept saying she didn’t know call back and getting angry and yelling and racing her voice to my family member and not only did we then find out our loved one had been taken to a hospital, they did not make contact with us to inform us of the urgent matter or his condition , nor did they inform us of a COVID outbreak and were not allowing visitors. This saddens my heart and disturbs my soul. We need to do something about this facility and all others that lack in professionalism, compassion, dedication, social/people skills and human decency. Time to act
My mother was admitted today and she was left lying there with no food or water or care of any kind (bathroom?) for 7.5 hours until my brother came in to help her himself. She just had major surgery and chose to go to Monte Vista for care as she recuperates. This is clearly one of those facilities owned by investors who see elder care as a cash cow and only provide the bare minimum to not be shut down by the government. I weep for the hundreds of thousands of old people who rot and even starve in facilities run only for quick profit. They’re a stain on our nation. Believe the bad reviews and write your local representatives to raise the standards of care at facilities like this.
This place has been great 👍 👌 and did all that they could to make my grandmother feel at home when I was not available to be available emotionally. I wish I could have gotten over my fears of what I thought of a convalescent was. I missed out on the best years of her life in her old age but I will never forget the significance of what it is to have a team of people who allow strategy to make sure the elders of this world are truly cred for.
If I can rate this place negative stars I would. The CNAS don’t do there job correctly they don’t care about there patients. My grandma lives here and they treat her like she was nothing. They don’t clean her or feed her. If I wasn’t here today they would’ve have fed her. She complains that they don’t feed her for days. Besides my grandma this other patient was calling for a cna to help him and the cnas were just walking past the call light. That is abandonment to the patient.
More Senior Care near Duarte, California
