5701 Dexham Rd, Rowlett, TX 75088, United States
Mercer is a small community so the staff and residents can really get to know each other. It has a more family atmosphere than any other assisted living center I have been in. My Mother has been there over two years and they have always taken good care of her. No place is perfect, but I recommend Mercer to anyone looking for a place for a loved one.
Read More ReviewsMercer is a small community so the staff and residents can really get to know each other. It has a more family atmosphere than any other assisted living center I have been in. My Mother has been there over two years and they have always taken good care of her. No place is perfect, but I recommend Mercer to anyone looking for a place for a loved one.
When I mother passed away in June of 2021, we had to move my step father into assisted living. So in July 2021, he moved to Mercer Place. He has been well taken care of, the staff calls me if he needs anything and they have been very good to him. They work hard to provide a safe environment for the elderly. Rachel Gilbert has helped me each step of the way and responds to all my emails and questions. Allen plays games and interacts with the other people who live there or he can just stay in his room and watch TV. When he got out of the hospital, the staff helped him get back on his feet. Thank you Mercer Place!
Mercer Place in Rowlett Tx is an amazing place with a caring staff. Ater looking at a number of places for my uncle we decided on Mercer. The thing that attacked me was the size of the facility. Having approximately 32 to 40 clients assured that my uncle would receive the care and attention he needs. They treated us like family. Without hesitation I recommend Mercer Place. I'm one of those that just drops in without notice. To my surprise they welcomed me and was glad to see me. It's not the size but the care. The staff cares.
Mercer Place came highly recommended and just keeps getting better. I love the family atmosphere and the warmth and care that my father is getting. The employees are happy and caring and treat my dad as a friend. My father is in the best place! Mercer is an answer to prayers!
Don't do business with this place EVER! The director Rachel is shady and will screw you over multiple times. Very poor etiquette and no one returns your call. You'll get the run around and nothing but lies. When your loved one is sent to a mental hospital, you don't find out for days! Also, they don't communicate Dr's appointments or anything. Please find a better place for your mom or dad, they deserve better!!
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