22 Masonic Ave, Wallingford, CT 06492, United States
I was a patient at Masonic care rehab for 21 days from February 28 to March 21. I stay at Masonic care. The staff were so friendly and so knowledgeable. The PT department were fine. I have no complaints about the staffing but one thing I must stress the food service is the worst. I ever experience in my life to serve food to human beings the way it is served preheated in a microwave is absolutely outrageous. In my three weeks there I lost over 25 pounds due to the food service one dessert that I was served with my dinner was an ice cream cup. The ice cream cup must’ve went through the microwave. It was nothing Shameful that Masonic care serves food like this to their patients. Beware.
Read More ReviewsI was a patient at Masonic care rehab for 21 days from February 28 to March 21. I stay at Masonic care. The staff were so friendly and so knowledgeable. The PT department were fine. I have no complaints about the staffing but one thing I must stress the food service is the worst. I ever experience in my life to serve food to human beings the way it is served preheated in a microwave is absolutely outrageous. In my three weeks there I lost over 25 pounds due to the food service one dessert that I was served with my dinner was an ice cream cup. The ice cream cup must’ve went through the microwave. It was nothing Shameful that Masonic care serves food like this to their patients. Beware.
It's taken me a year to think about how to write a review for this facility. My mom was here - in 4 Wooster mostly, and Sturges for a short time - from Nov 2022 thru Aug 2023. The rollercoaster of emotions I went through in those 9 months still haunt and comfort my memories. I want to talk about the good first. 1.) Dr Deshields - he was her psychiatrist and he was the brightest light in the facility. He is a pleasant, caring person. I truly felt he had my mom's best interests at heart. He wanted to get her treatment just right, so he could genuinely say she is ready and stable to be in a nursing home environment without acting out. This took some time. 2.) Another positive was my mom's social worker/primary therapist - Sarah Shea. She was a sweetheart. 3.) The nurses station - and hear me out because they were one of the negatives too. I guess for as long as my mom was there, they grew on me. My mom was fully immobile. So it was blessing having these nurses cleaning, feeding, providing social activities and doing all the other things that i was doing myself before. 4.) the other families. being there for so long, I had the pleasure - and shared sorrow- of getting to know the other families. ok, the not so good: 1.) the social workers - hear me out. I loved Sarah, but she went on leave for a couple months and we had a fill in - Edna. Edna was a high energy, fast talking lady. but i think maybe she had a lot on her plate? I don't know, but i felt like when i asked her questions, she responded, but didn't really answer me. Also, when we were looking for long-term nursing home for my mom she would ask me if I had any preferences, to which my only preference was that my mom be near where our family is. i asked if she had a list to which she said they do not keep directory of homes! The best thing Edna did was hook me up with medicaid4you. I dealt from then on with my mom case worker for that program, and it was fabulous. They even provided me with a database of ALL nursing facilities in the STATE. i could not understand why masonicare didn't have access to something like this! 2.) The limited visiting hours , 3.) the nurses were still on my dog list for some stuff. top of the list was when i went to see my mom, she would be so disheveled. she had stains on her clothes from eating, her skin was so dry it was literally flaking onto her shirt. her hair was falling out in the back because no one was tending to it. when i saw the bald spot, i was livid. i got permitted from that day on, during our visits, to clean my mom up, lotion her skin, and braid her hair for her. that was when i noticed that other black patients in the building were walking around looking about the same. i don't think this was a racist thing at all...but the nurses in 4 wooster were mostly NOT black, and i think maybe they just didn't have clue how to tend to our natural hair. this brings up another good thing i did not include about - when my mom was put in the sturges building for a short while, i came to see her and she would be CLEAN , her face SHINY with vasoline, her hair was freshly cornrowed...her nails were treated, trimmed and cleaned! Sturges had a TON of black ladies working there! they called my mom, 'mama' and i actually left there one day crying because i felt like someone was finally treating my mom with some respect. this was my experience here, everyones is different. Visit your loved one, advocate for them, POP in, stay on top of things and try to get out quickly. All in all, i did appreciate the staff very much.
I was a caregiver for a resident here, private hire. Most of the there departments such as laundry kitchen,and front/ security were very pleasant to deal with. Rehab on floor 3E were rude, unhelpful monitoring if the client was soiled or even moved so they didn't get sores, I was frequently gossiped about by most of them while working. Most are left in a room for HOURS with only a simple glance by the door. If u are a caregiver DO NOT TAKE THIS ASSIGNMENT!!!
The worse. They don't care about hospice patients. My brother was a hospice patient with them. We called them when he got really sick they didn't care. They scheduled appointment for him to come to the house they didn't even show up. They are horrible. No compassion for the patients.
Do not place a loved one here. The facility is filthy. The staff’s mood depends on how much care is provided to your loved one. The physical therapists are disgruntled and could be heard chronically complaining daily. Our parent’s clothing was admired by the staff, and then piece by piece went missing. Our parent fell and when we asked how, they flipped the questioning on how we would prevent that? When the insurance stops,despite making an appeal, no one would speak to you. Spoke to the highest level nursing personnel, but of course when you’re complaining they really do not listen. Told us they would be in touch, never heard from them again. If you love your family member, DO NOT place them here. There are considerable infrastructure concerns, burnt out staff working double shifts and basically zero empathy and true concern about patients. It’s all about the $$$ not the patient. Dreadful experience, stay clear of this decaying facility.
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