83 Pine St, New Haven, CT 06513, United States
Truly not happy with the services here at Mary Wade. I will be reaching out to the Attorney General’s office to make a complaint. My mom is here for a broken hip. The staff here are lazy and inattentive. I’ve witnessed this on multiple occasions and if not for HIPPA I would record some of the things I witness. There’s a patient right now saying hello into the intercom asking for a doctor. How many times does she have to say I need a doctor? I’ve pushed that button over 20 minutes ago and they just shut it off. It’s now been an hour and my mom is still in a shitty pamper but they’ve called the police. No threats were made to the staff even though when I asked for help, one of the CNAs hustled at me and went walking into room 112. I guess they figured calling the cops meant they didn’t have to change my mom who now has COVID. But they called the cops on me. They’re abusing the elderly.
Read More ReviewsTruly not happy with the services here at Mary Wade. I will be reaching out to the Attorney General’s office to make a complaint. My mom is here for a broken hip. The staff here are lazy and inattentive. I’ve witnessed this on multiple occasions and if not for HIPPA I would record some of the things I witness. There’s a patient right now saying hello into the intercom asking for a doctor. How many times does she have to say I need a doctor? I’ve pushed that button over 20 minutes ago and they just shut it off. It’s now been an hour and my mom is still in a shitty pamper but they’ve called the police. No threats were made to the staff even though when I asked for help, one of the CNAs hustled at me and went walking into room 112. I guess they figured calling the cops meant they didn’t have to change my mom who now has COVID. But they called the cops on me. They’re abusing the elderly.
Mary Wade took excellent care of my Aunt over the last 5 months of her life. The staff is caring, committed, and communicated extremely well with us throughout this difficult experience. Highly professional and sensitive team that interfaced with Hospice very smoothly as well. Every aspect of our experience made us feel we made the right choice for my Aunt's care. 5 stars.
As a care manager, I had a client living in Mary Wade for memory care for 6 months before she passed. I visited frequently during that time and witnessed how attentive, compassionate and playful the staff were to the patients. She was kept clean, comfortable, and dignified all while receiving every level of necessary care including hospice services. The staff at Mary Wade were wonderful! I would absolutely recommend this facility to families needing memory care for their loved one!
I stayed at Mary Wade after my hip replacement operation. I was able to take advantage of the PT before I went home. I was at Mary Wade for five nights. I found everyone who worked there was helpful, cheery and caring. The most surprising to me was how good the food was. I expected to get hospital food, but was delighted with the variety and taste. I recommend Mary Wade to anyone I know who might need either short term rehab or long term care. Thank you Mary Wade.
I received a call first thing in the morning the day after I sent an email at midnight!!!!. They were absolutely terrific. I was trying to get a ride for my 91 year-old mother-in-law to get her covid vaccine. Nobody wanted to take her to either a vaccine location or testing location. They were the only ones that came forward. They were prompt, courteous and absolutely fabulous through the whole experience. Deb and Dave were great...phew thank God for Mary Wade.
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