19945 SW Boones Ferry Rd, Tualatin, OR 97062, United States
My mother has been at the Marquis for a few years and I just wanted to get on to let folks know how happy we are with the care she receives there. She turned 100 years old in October! I believe that Marquis Tualatin Assisted Living should get some credit for that. All of the caregivers have been wonderful through the years. Our family has developed good relationships with the staff and they actually feel like an extended family. Simply put, my mom is surrounded by love. They don't just take care of Mom they take care of her with love. The caregivers are there for all the right reasons and I believe only very special people can do what they do. Also, the precautions that were followed through the pandemic were amazing. Director, Kylie, sailed the ship through the stormy waters with grace and determination. During the shut down the Marquis made all kind of creative arrangements for us to be able to communicate with our loved ones. We started using zoom every night with Mom. Her family and friends get on with her and the caregivers take the time every evening to set the zoom up so we all see her daily. Even though we can visit now...we still keep up the family zoom get-togethers. Mom's kids enjoy seeing each other as well! We appreciate the folks at the Marquis for creating such a beautiful last chapter of our mother's life. Thank you all!! Mia
Read More ReviewsMy mother has been at the Marquis for a few years and I just wanted to get on to let folks know how happy we are with the care she receives there. She turned 100 years old in October! I believe that Marquis Tualatin Assisted Living should get some credit for that. All of the caregivers have been wonderful through the years. Our family has developed good relationships with the staff and they actually feel like an extended family. Simply put, my mom is surrounded by love. They don't just take care of Mom they take care of her with love. The caregivers are there for all the right reasons and I believe only very special people can do what they do. Also, the precautions that were followed through the pandemic were amazing. Director, Kylie, sailed the ship through the stormy waters with grace and determination. During the shut down the Marquis made all kind of creative arrangements for us to be able to communicate with our loved ones. We started using zoom every night with Mom. Her family and friends get on with her and the caregivers take the time every evening to set the zoom up so we all see her daily. Even though we can visit now...we still keep up the family zoom get-togethers. Mom's kids enjoy seeing each other as well! We appreciate the folks at the Marquis for creating such a beautiful last chapter of our mother's life. Thank you all!! Mia
I recently moved my mother into Marquis Tualatin Assisted Living, and she is extremely happy with her new living arrangement. She enjoys the staff, the other residents, and many of the activities they offer. She is happy to go on outings with the residents to do a little shopping and pick up some things she needs. They did an excellent job of helping us set up new Doctors for her as well. Sure, there are nitpicking things that aren't perfect, but I am confident that she is well taken care of.
My mother was admitted after a surgery and needed wound care and physical therapy. Unfortunately arrived Christmas Eve. Drab room, dirty bedspread, broken wheelchair and the most miserable Christmas Eve dessert imaginable. It was so hard to leave her that night. Of course during the holiday normal rehab is on hold so just lying in bed or sitting for two days did not give us the progress wished for. When we did meet administration it was right after she had been served the worst meal of her life. A white plate with uncooked white rice, white soggy pot stickers and two plain meatballs. And cold. Asked for soy sauce and the little kitchen in Rehab didn’t provide so I went upstairs to the main dining room for assisted living to retrieve several packets which I was happy to share with another resident. I took a picture and showed it to administration and the response back to me was “This isn’t the Hilton.” From that comment it was my decision to help with her meals and not mention again in case my mom’s care would be effected by my complaints. Without a kitchen for rehab the food comes cold to the rooms or hallway bistros. Staff has learned to microwave first but in my mom’s case the salad on the plate was heated too and uneatable. She struggled through every meal and when lab reports were taken a week into her care we got a call she needed to be rushed to emergency because her sodium count was so low The only reason The Marquis is receiving even a 3 star is the loving, efficient care of the staff. Excellent care even over the holidays. It is their terrible food service I wish they would address if not for the residents than to those hard working individuals providing and serving what should be a highlight in the resident’s day. The only way I can recommend the Tualatin Marquis is to order meal delivery from local restaurants. I don’t know how it passes state standards when it arrives cold in rooms and residents have to ask to have it reheated.
My Mom lives here and we're very happy. The building is nice and is kept clean. Most importantly, the people who work here are kind and energetic. They look after the residents and keep the residents engaged with bingo, puzzles, movies, auctions, store outings, etc. We're grateful.
Although this Marquis is beautiful to look at, we found it was inept at caring for our mother in so many ways. After one month, we moved her back home and arranged for daily care giver visits instead. 1-My mother had fallen at home and did not want to go down one floor to the dining room. After realizing the staff was so poorly trained that they often delivered cold meals to her studio without utensils and napkins (there’s a health violation there somewhere), I called a Marquis official and was actually told that — are you ready for the exact quote — “We’re not equipped to provide hot meals to residents in their rooms”. I told them to visit any hospital in the country and they would find meals being delivered in rolling warmer cabinets. 2-Although a call button was given her to wear as a neckless and she was promised (in my presence) someone would always be there within 15 minutes, the wait time was most often 30 minutes to never. 3-When I removed her from the place, I was given her medications on different bubble-pack cards, bundled in a plain rubber band with the period of the day for them to be administered written by hand on the top card only. This was such a haphazard way of organizing resident medication I almost laughed if it hadn’t been so serious. I subsequently marked each card so my brother wouldn’t accidentally shuffle them around when he gave mom her meds at home. 4-A week later, when mom went for a checkup from her physician, it was discovered that the bubble-pack cards were already shuffled when I received them and, because of this, she had been getting twice too much of one type of medication and not enough of another. We can only speculate how long she had been receiving the wrong dosage while at the Marquis. 5-After her doctor visit, we learned from another source the Marquis was required send a nurse to her home to ensure her environment was safe and to do some medical checks to make sure she was thriving. That nurse never showed up. These and other issues led me to postulate that the staff at the Marquis was poorly trained and poorly motivated. This is a “perfect storm” for a 92 year old woman with physical limitations and developing dementia.
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