12215 NE 128th St, Kirkland, WA 98034, United States
I am so thankful for my brother's new home at Madison House! After touring other assisted living facilities, I felt comfortable and confident from the first time I set foot in Madison House. All of the staff are welcoming, communicative, helpful, and energetic. The atmosphere is warm, comforting, and homey. The layout is bright, airy, clean and spacious. I am excited and relieved to see my brother flourish as he embraces his new life and community at Madison House. I look forward to every visit.
Read More ReviewsI am so thankful for my brother's new home at Madison House! After touring other assisted living facilities, I felt comfortable and confident from the first time I set foot in Madison House. All of the staff are welcoming, communicative, helpful, and energetic. The atmosphere is warm, comforting, and homey. The layout is bright, airy, clean and spacious. I am excited and relieved to see my brother flourish as he embraces his new life and community at Madison House. I look forward to every visit.
Recently I had two clients interested in moving to Madison House and Marnie, the community relations director worked endlessly to find the best apartment that met my clients financial, care and interest requirements. Marnie also helped them feel welcomed by introducing them to other residents with similar interests. The new residents and families really appreciated Marnie’s assistance!
I appreciate how friendly the staff and residents are. Staff recognize our whole family and go out of the way to make sure we are supported as we moved our parent in. They provided moving services and supported our requests. The one-bedroom apartment is spacious, larger than those we found at other facilities we considered. I really was pleased with the activity programming and options. There are no glaring, loud TVs (although there is a movie theater). It's peaceful. The campus is quite large with delightful walking trails. Billing and contract details are quite straightforward. We've experienced no issues. We iterated on the service plan several times. They were reasonable and willing to negotiate on several services based on our recommendations.
Mom is at MH with dementia, and the staff there does their best to care for her. With COVID it is difficult with the limitations that brings, but the staff I have met is compassionate and helpful and tries to support her in this challenging time. It's an older facility, but reasonably well maintained. I have met several nice residents who said they quite like staying there. Food is decent, location is good, a little off the beaten path.
After visiting over 25 assisted living facilities in the Bellevue/Seattle area, we were ready to put my mother in Madison House. We had our deposit down and and everything was set, then we realized my mother did not have long to live so we backed out. I must say Madison House was very understanding of our decision. They returned our deposit with no hassles. I was really impressed with their facility, and I know my mother would have received great care there because of what I witnessed on my visits and working with the staff, but more importantly, I was more impressed with how patient they were with our family at a most emotional time. If you want an organization that truly cares about the elderly, choose Koelsch. There really isn't anything out there that is better. I know because I have looked thoroughly.
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