95 Stanhope Rd, Killara NSW 2071, Australia
My mother is a current resident and while I am happy as she is with her nursing care, it's when I try to ring her that I have a problem. I live interstate and at least 60% of the time I am unable to talk to her as the one mobile phone is busy! The recorded message says they will ring back which only sometimes happens.I feel that with the ammount of money mum pays for her care, it would be nice to be able to talk to her. She is unable to use a mobile phone and does not want to so I wonder why they are unable to provide a second phone to take to patients.
Read More ReviewsMy mother is a current resident and while I am happy as she is with her nursing care, it's when I try to ring her that I have a problem. I live interstate and at least 60% of the time I am unable to talk to her as the one mobile phone is busy! The recorded message says they will ring back which only sometimes happens.I feel that with the ammount of money mum pays for her care, it would be nice to be able to talk to her. She is unable to use a mobile phone and does not want to so I wonder why they are unable to provide a second phone to take to patients.
Relatively new to this facility my elderly parents as residents say "If you've got to be in aged care then this place is tops!" They are impressed with all the nursing attention they get and compliment the quality of the food. I have found the communication exemplary. It offers warm areas to sit. Plenty of activities. They certainly do their best and try to create an atmosphere of community.
The staff at this facility are incredibly caring, professional and supportive towards the residents. They will go above and beyond to meet their needs. We have enjoyed working closely with the managers and nurses to provide the best possible service to the residents and their families. I would highly recommend considering this facility for your loved ones.
I would like to show my gratitude and thanks from the bottom of my heart to all the staff at Killara Glades from the General Manager, Amrita to the Admin and Nursing Staff, for the wonderful care they have given my Mother, who I know is happy and healthy, all thanks to their wonderful devotion in looking after all of the residents particularly in the Nursing Home where she lives. All throughout the COVID pandemic, (which was kept at bay in the Nursing Home for such a long time) their strict adherence to the National Health Rules was commendable. We were kept up to date with every change made and were accommodated by either window visits or zoom and online messages to our loved ones. I cannot recommend Killara Glades highly enough for anyone considering placing their loved one in care, they will be truly well looked after and loved just like they are family. Thank you from the Wood and Wade family.
My Mother in Law was admitted to Loudes last year, whilst we were on a family trip in Europe. She came to Lourdes via Hornsby Hospital, for what we thought was to be for palliative care. Even via phone conversations overseas I could tell that Wendy, who manages the facility was a competent and experienced nurse and had my MIL's best interests at heart. She felt that my MIL could get better, and that is what she and all her wonderful staff achieved. When we first visited Lourdes on our return, all the staff we met were professional as well as achieving great outcomes for my MIL. She went from being barely 40kg to 44kg. They ensured that the physio was involved and working on her mobilising safely and she was involved in conversation, and generally felt part of the Lourdes team. She did so well, that we managed to get her back home - It is honestly one of the best nusing homes that I have seen. Being a nurse myself, and having worked in nursing homes earlier in my career, I can honestly say that Lourdes is a wonderful home for people requiring that level of care. Thank you to Wendy and all your staff, we really appreciate your generosity and hard work in all that you do.
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