2000 Greenbriar Ln, West Grove, PA 19390, United States
UPDATE: We finally got the refund in November 2024. (He passed away in February 2023) We were contacted by the Executive Director James Clancy in June 2024 that the apartment had been "sold." My husband asked how long it would take to get the refund and he was told 2 months. My husband sent emails to follow up on 8/7/24 and 8/13/24. Was told there was a delay but no reason why. We continually emailed for updates and he stopped responding altogether. I found the contact information for the President and CEO of the parent company, Karen McKinley, and I emailed her and forwarded all of our emails with Clancy. She replied immediately. She was extremently responsive and helpful. If I changed my 1 star rating, it would be because of her. We toured Jenner’s Pond Independent Living (JP) with my 84 yr old father-in-law in the spring of 2022. The facilities are very nice, and the food is excellent. He sold his house in May 2022 and moved into his apartment in mid-July. There is a substantial “Entrance Payment” required. Per the contract, starting on the 4th month after occupancy, JP amortizes this entrance fee at a rate of 1% per month until the 40th month and they keep that portion. After 44 months of residency, upon death or termination of the agreement, JP will return 50% of the entrance payment. My father-in-law unfortunately passed away in February 2023. Had we been involved with signing the contract, we would have discouraged him from moving into Jenner’s Pond. The contract is rather vague regarding the return of the entrance fee after the resident has passed away. Residents are treated as renters and they do not own the apartment. However, per the contract, you do not receive a refund of the entrance payment until they receive a replacement entrance payment. Translation: you do not receive the refund until they re-lease the apartment. You do not have ANY control over this. The part that is vague – it is our assumption that they are still amortizing the entrance payment and will do so up until the 44 months at which point they will return 50% of it to the estate. So, there is NO motivation for them to show or re-lease the apartment. If you or a family member is considering Jenner’s Pond, make sure you read the contract, understand the contract and you are willing to live with them holding on to your money.
Read More ReviewsUPDATE: We finally got the refund in November 2024. (He passed away in February 2023) We were contacted by the Executive Director James Clancy in June 2024 that the apartment had been "sold." My husband asked how long it would take to get the refund and he was told 2 months. My husband sent emails to follow up on 8/7/24 and 8/13/24. Was told there was a delay but no reason why. We continually emailed for updates and he stopped responding altogether. I found the contact information for the President and CEO of the parent company, Karen McKinley, and I emailed her and forwarded all of our emails with Clancy. She replied immediately. She was extremently responsive and helpful. If I changed my 1 star rating, it would be because of her. We toured Jenner’s Pond Independent Living (JP) with my 84 yr old father-in-law in the spring of 2022. The facilities are very nice, and the food is excellent. He sold his house in May 2022 and moved into his apartment in mid-July. There is a substantial “Entrance Payment” required. Per the contract, starting on the 4th month after occupancy, JP amortizes this entrance fee at a rate of 1% per month until the 40th month and they keep that portion. After 44 months of residency, upon death or termination of the agreement, JP will return 50% of the entrance payment. My father-in-law unfortunately passed away in February 2023. Had we been involved with signing the contract, we would have discouraged him from moving into Jenner’s Pond. The contract is rather vague regarding the return of the entrance fee after the resident has passed away. Residents are treated as renters and they do not own the apartment. However, per the contract, you do not receive a refund of the entrance payment until they receive a replacement entrance payment. Translation: you do not receive the refund until they re-lease the apartment. You do not have ANY control over this. The part that is vague – it is our assumption that they are still amortizing the entrance payment and will do so up until the 44 months at which point they will return 50% of it to the estate. So, there is NO motivation for them to show or re-lease the apartment. If you or a family member is considering Jenner’s Pond, make sure you read the contract, understand the contract and you are willing to live with them holding on to your money.
The Jenners Pond physical therapy department is super my rehab from hip replacement surgery was done by the therapist there and was wonderful. I was extremely pleased with Patrick Kiger’s work with me. I have fully recovered. Thank you.
My husband and I looked at many retirement communities in multiple states, talking to staff and residents. Now that we have been at Jenner's Pond for over a year, we know we made the right decision. Despite COVID restrictions, the staff went the extra mile to be helpful and make sure everything related to the move went smoothly. Despite the social limitations, we did get to know people in our neighborhood as they walked their dogs. Now that we are able to interact with more people, we find them very friendly and helpful. The cottages are comfortable with good layouts and and lovely skylights. The surrounding landscapes are beautiful and nicely maintained. We are very happy to be here!
Do not ever take a loved one here. My grandparents are there now and have sunk SO much money into that place. They originally had an apartment and were not given some of the care and community benefits they were promised. They have not been shown the paperwork for the sale of their apartment and do not know where that money currently is. They are now in the totally assisted living part of the community. We tried moving my aunt there because she has lung cancer and needs PT. They made it seem like it would be an effortless process to get her in there. They called after several days and said “she’s not sick enough” even though they have empty beds and are laying off staff. It has been a nightmare and nothing good has happened since they got there. But alas, they are stuck there now because their money is tied up there. There are also many lawsuits against them!
I went to visit my friend who was rehabbing awhile back at Jenner's Pond. She came from the hospital a couple days earlier. The room she was in was so cold and the thermostat didn't work. When we spoke to the Director of Nursing about it. Her name is Nadine. She was very rude. She told us "You get what you paid for". I also spoke with another lady who was visiting her neighbor. She told me that her neighbor had been left on the toilet in the shower room by a caregiver. Her neighbor fell and was on the ground for hours. And the caregiver forgot and went home. Months later that same girl who left her on the toilet was still working there. Once again the Director of Nursing, Nadine did nothing.
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