11 Queensbury Rd, Padstow Heights NSW 2211, Australia
I live here, I am resident here. Although I miss home but I have made many friends with other residents and with staff. Most of all I have very close relationships with the facility manager Babari, she has all the time to listen and spend time with us. I call her my parole officer as a joke, I am very glad that she is working with us, having her here has created very good atmosphere to be around and staff have grown to become a very supporting and respectful. Lifestyle team are very enthusiastic, laundry person are excellent. Chef also comes around and takes our feedback. RN and Sam is very professional, they are top with clinical. Overall I have to say best place to live. 10/10 I am enjoying my stay here.
Read More ReviewsI live here, I am resident here. Although I miss home but I have made many friends with other residents and with staff. Most of all I have very close relationships with the facility manager Babari, she has all the time to listen and spend time with us. I call her my parole officer as a joke, I am very glad that she is working with us, having her here has created very good atmosphere to be around and staff have grown to become a very supporting and respectful. Lifestyle team are very enthusiastic, laundry person are excellent. Chef also comes around and takes our feedback. RN and Sam is very professional, they are top with clinical. Overall I have to say best place to live. 10/10 I am enjoying my stay here.
My beautiful mum was in South Haven for 5 years. We had ups and downs with the facility and management over the time but the majority of the staff who cared for my mum were beautiful people who cared for her with love and compassion! - I am so blessed to have met them as they were my “heart, ears, eyes and arms “ when I could not be there. The facility itself is “tired” but I think this is being addressed The continual changes in management over the years have not helped, nor Covid! However the staff managed the Covid situation very effectively! To the nursing staff, lifestyle staff care managers and the Director - thank you for your love and care❤️
Beautiful location with views of the river, Sharron in reception is polite, professional and gets my enquires solved with no hassle. RN James is really great and caring with my father and when the family come to visit. Most of the staff are professional. Only downfall is sometimes it is a hassle to try and visit, can’t bring the kids because of the 2 person per day rule which makes it hard and lonely for the resident. My father has been here for a year now and he got really sick over Christmas, we all thought the worst. But he is recovering, thanks to staff monitoring him, informing family on what was happening everyday. The staff have been great with my father and have helped him recover. With the help of new management Babari and Sammy, nursing staff have started to listen to my requests and it really is making my father’s stay more comfortable. He looks happier. He has even started talking to other residents and settling in. He loves the desserts from the kitchen. My family and I really appreciate the hard work south haven staff do to care for my Dad.
I have recently lost my love ones who was in the care with infinite care Southaven padstow for a long time. I initially held back given reviews expressing myself for a lot of reasons. Over the years I have seen lots of ups and downs in this facility. I can only speak my experiences, some stages I wanted personally take my love ones other facilities but I held back for the right person to come along and make some real changes. I have seen alot changes of management with no real solutions to position we were left in. When we got an email from the Southaven to say that we are getting new manager who has got over 25 years experience of care. I had no faith in any of the changes because of the past. On a first week I got a phone call from the lady name Babari-oli to introduce herself. We had friendly chat I pretty much cried and said you’re the 8th manager that we have to deal with and I don’t know what are your plans but I’m worried. All she did is listen and said to me I’m here for good and I don’t know tomorrow, hear me out today I’m here to look after my staff and residence in my care within two weeks I could see some changes coming. Babari hired a lot of talent people within in the month I could breathe daily knowing that my love one is in good hands. The whole culture of the place has improved. She has put all her energy making sure that everyone listens to our concerns and rectify right away. She was available anytime of the day and night to listen to me. She was even there on the weekends when I seen my family and had time to chat and share her plans of the place. I am now looking back so grateful to have Babari to the End of my love ones. My few words will never be enough to thank her commitment of this place she will always be in my prayers. I always understood the challenges age care face in a difficult times, at the same time now I realise how much a one commit person like Babari brings changes and peaces of mind to all of us. I have always pray about the wellbeing of Southaven and even though I don’t have anyone there I will continue pray for everyone. I hope infinite care will retain person like for years to come. Babari please accept my heartfelt. Thank you to you and your staff. Bron
Recently my mother was in Southaven Aged Care for 2 month. I have never seen staff anywhere that were as uncaring and neglectful as they were to my mother. When my mother arrived she was continent but night staff intimidated her into not pressing her buzzer and telling her to do what she needed in her pad”Don’t keep pressing your buzzer “ they would say to her. Most days when I would visit my mother was so distressed I made a complaint. My mother was sight impaired, hearing impaired and immobile. Another incident was a nurse was angry with my mum because she wanted to stay in her night wear as she was bedridden, nurse snatched the tea shirt from my mother and put it away. When my mum did press her buzzer it took the nurses lots of time to get to her with a pan. So many distressed days she had when I visited her. Nurses lazy and uncaring and did not treat her with dignity. This nursing home needs a overhaul of nursing staff ,including the management. These places should be caring and respectful and treat residents with dignity. I have changed nursing homes and the home she is in now treats her with the respect dignity she deserves.
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