19106 Hillside Ave., Hollis, NY 11423, United States
My dad is here after a a hospital when he had a stroke . While we wanted him home the care was too much for my elderly mother . Hes been here a few weeks and has improved slowly. The front desk helpful with what my mom needs and have car service for her to visit . while all places have people who do not care for their patients I must say while I visit many nurses in this facility do. The draw back the construction can be loud at times.
Read More ReviewsMy dad is here after a a hospital when he had a stroke . While we wanted him home the care was too much for my elderly mother . Hes been here a few weeks and has improved slowly. The front desk helpful with what my mom needs and have car service for her to visit . while all places have people who do not care for their patients I must say while I visit many nurses in this facility do. The draw back the construction can be loud at times.
I had the unfortunate displeasure of spending a month here for rehab after back surgery. I could write a 5 page review but that's ridiculous so I'll try to keep it as short as possible. It wasn't all negative I'll start with that. Sam (don't remember his title but he knows who he is) was a reasonable and helpful staff member. I appreciate his honesty and helpfulness. Despite being horribly understaffed in my view lots of the nurses were exceptional I wish I could remember more of their names but Desiree was by far the absolute best! Went above and beyond. Therapy team was knowledgeable and helpful especially Dimitri. Now for the negative. As I said I had back surgery. I was unable to walk therefore I had to use a urinal in bed which was fine however when I asked for a commode I was informed they don't have any. Can't walk and can't get myself on the toilet as I can't walk and can barely stand and now I have to shit in a diaper all the time. The food was some of the worst I've ever had (I lost 30 pounds) might as well have been in prison. They ran out of supplies on the weekends and some of their equipment seemed to be outdated. I mentioned before they are terribly short staffed so many times I would have to wait over an hour for someone to address my needs whatever it may have been that I would ring the call bell for. I also mentioned previously some nurses were outstanding. Unfortunately you had the opposite end of the spectrum as well, some of them were terrible. This guy Rafael ( can't remember his title either) was so full of himself it wasn't funny. He thought he was really special when in actuality he was a pompous jackass and useless liar. The worst of the worst for sure. My overall opinion is I wouldn't send my loved ones there. Unfortunately I have a suspicious many of these types of facilities will provide the same level of subpar care
I do not have the words to describe how completely unprofessional unorganized rude and just scarey this place is. My husband was in this facility for 1 month. 1 month of Hell. His picc line was falling out they were told " oh just pull it out" NO! That is a medical procedure. They didn't have any camodes available for my husband to use (he is wheel chair bound right now) so they gave him diapers. When he had a BM he rang the bell and had to wait 45 to 2 hours to get changed. That's if they didn't come in turn off the call bell and then say I'll be right back and completely forgot about him. This was a daily occurrence. There were 2 nurses who were great. Most shouldn't be allowed near patients let alone people in general. Night time and day time don't speak so nobody has an idea what's going on or what needs to happen. Rafael the head guy is a complete LIAR and will tell you what you want to hear just to get out of the situation and leave his staff to deal with the aftermath of angry patients. Dimitri from PT was amazing. Social worker was useless. The food was inedible. They never had anything in stock and I mean medical supplies to clean my husband's picc line. It needed to be cleaned and changed every 5 days. Well they couldn't because they didn't have anything. They rapped his arm in medical tape. I don't have any idea how this place stays open. It is scarey. If you love your family members and friends. DO NOT send them here. They will be neglected. The state of NY really needs to take a closer look at this facility. This place is so substandard it's a joke how the state let's them stay open.
My experience visiting this place is becoming So Disgusting it’s like you’re speaking to the walls. My visit today 12/01/24 I had to call in housekeeping look at this filthy room and my mom had no bath since before Thanksgiving When I spoke with Seema the supervisor of the floor she told me that my mom shower herself in the night my mom is claustrophobic definitely she’s not doing her job and doesn’t know how to keep up telling lies. Every week I would have to say to them that my mom is not getting her bath and not to mention her bed doesn’t get cleaned sheets unless I say something This is beyond neglect. On 12/07/24 I signed in to visit my Mom and was told that I cannot enter the nursing home I asked what’s going I usually visited her every day the receptionist said this was a request from a family member. Upon hearing this I checked my phone I had a text message from yesterday from my mother daughter who put her in this facility this is her message to me (there was a complaint at the nursing home where mom is at saying that you are verbally assaulting the employees EVERY MORNING. I had a meeting with the staff and they have now banned you from entering the building. Joyce has dementia and when you cause a scene, she gets agitated and they have to up her dose of medication). If this is the case where I was denied from visiting my mother I will filing an elderly abuse complaint because I have all evidence. I voiced myself of what is going on wrong in this place and if you’re not a human being then I will not stand by and watch
I would like to start out by saying how much I appreciate the staff at Hollis Park Manor they are so professional and caring my family member has been there for about 4 years now and she's 100 years old they have taken excellent care of her I would especially like to thank Sharon Salberg and Sharon D. They have been a staple in that place so welcoming when you walk in the door and keep things running smoothly they are very knowledgeable and professional I would recommend anyone to Hollis Park Manor 🙏
