6021 Grand Lodge Ave, Papillion, NE 68133, United States
I've been an independent resident at the Grand Lodge for almost three years. My decision to move here was a good one. I have freedom to come and go, park in a heated garage with an indoor car wash, get all my meals within a few feet of my door, and my apartment is cleaned every two weeks. I can cook in my kitchen, but rarely want to. I like looking out the window and observing the lawn being mowed, or the walks being cleared. My calendar is full of activities on site or with transportation provided, and the pool, salon, theater, and Grand Hall provide continual high-quality entertainment and services for me. I've made many friends, and am close enough to my family to visit them or entertain them here weekly. Once I found Hillcrest Grand Lodge I didn't look further, and I'm glad to be here.
Read More ReviewsI've been an independent resident at the Grand Lodge for almost three years. My decision to move here was a good one. I have freedom to come and go, park in a heated garage with an indoor car wash, get all my meals within a few feet of my door, and my apartment is cleaned every two weeks. I can cook in my kitchen, but rarely want to. I like looking out the window and observing the lawn being mowed, or the walks being cleared. My calendar is full of activities on site or with transportation provided, and the pool, salon, theater, and Grand Hall provide continual high-quality entertainment and services for me. I've made many friends, and am close enough to my family to visit them or entertain them here weekly. Once I found Hillcrest Grand Lodge I didn't look further, and I'm glad to be here.
Hillcrest has incredible potential, and most certainly may attain them with proper administration. My mother lived in IL for nine months and I visited nearly daily which gave me incredible insight on the staff, facility, and offerings. The food and beverage staff (always understaffed) are exceptional!! They’re kind and friendly to the Residents and always go above and beyond. They deserve better treatment from upper management! When originally touring, I was told points could be used for the salon and massage, upon move-in they were only able to be used for food (fine dining was not open for the first several months of residency). This left points only for the bistro and bar. This is not applied to all Residents, which is unfair and unequal. We were told the carpets would be replaced and the entire apartment freshly painted. The carpets were not replaced OR cleaned! They only spot painted. Several requests had to be submitted for work orders, with reminders. The front desk receptionist (Raymond) is rude and unprofessional, acting bothered if inquiries or requests are made, with “no, never” or “they have been told!” typically being his answer. The Administrator (Jessica) ignored my email request for feedback on concerns and residency. In nine months my mother (or myself) never once met Jessica. She does not manage interactively. Again, this is a beautiful facility with amazing potential. A few of the high visibility employees need to be reminded they work where the Residents live, not the opposite. Residents spend an exorbitant amount of hard earned money to reside at Hillcrest. They deserve to be treated with dignity and respect by ALL employees. My advice, ensure your family members have someone to advocate for them if they live at Hillcrest. Ultimately, we moved my mother out.
A few caregivers were excellent; some were good; some were fair; some were horrible. And my reports were met with skepticism and no action. Moving her was not possible during Covid.
Memory care unit is not managed well. Document everything vs meetings. Soiled bedding, dirty bathrooms, missing items, mismanaged meds several times, unsupervised residents, high amount of falls, incident reports not put in systems, unresponsive or slow response to calls, maintenance issues, entry doors slam, aggressive staff at times, understaffed, outsources, high turnover rate, hired 'interns', staff sits together out of residence views, slow laundry, beds not made, Document everything vs. 'talking' in another meeting. Some staff, 10-15%, are compassionate and caring, most are not. Staff is asked to work 16-20 hour shifts sometimes that effects care. No or minimal activities on the weekend even if scheduled. Inconsistent schedule, cheap high sodium, processed and sugar foods. Staff seems untrained with this level of specialty.
Mom was a resident of The Cottages right through the COVID era. She resided in 3 different Cottages so I had contact with a variety of staff and Administrators. Like most facilities since COVID, HCE has suffered with staffing issues and supply chain issues. The staff have been absolutely GREAT taking care of Mom (for the most part)! The kitchen and EA's have been my greatest source of information because (as other reviewers have commented) Admin, nurses and Cottage Guides (the managers for each building) are a virtual black hole of information. The facilities themselves are wonderful: spacious, well-lit, great environmental controls and nice rooms. Maintenance staff can be hard to come by. The rest of Mom's family were quite impressed by the facility because they, like myself, have seen some of the others that seniors endure. A special thanks to Ashley, the cook at Mom's cottage. Not only was she pleasant and helpful to Mom and me but, at the end, she was a valuable source of information about her health and habits and provided a great deal of comfort to me. Just knowing she was there watching out for my Mom gave me great peace. I would recommend HCE to anyone that can either do for themselves or be actively involved with their family member receiving care. I have visited the Grand Lodge as well and we have friends living there.
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