Hillcrest Commons Nursing

Kristina Sayers

I don't even know where to start but my Mother is here and has been here for awhile. She's always telling me that she's not eating because the food is disgusting and looks like jail food. They never have other options, always out of snacks and other things for the residents to have to eat or drink. I bring my mom so much food, snacks, drinks, personal care products, hair ties, clothing, cups and more and her stuff is constantly coming up missing or the lazy and careless staff keeps dropping and breaking all of her drinking cups. Between myself and my grandmother who is my mom's mom(79 years old btw) we spend so much money every single month buying the same things over and over every month because my mother needs these things for basic living. It doesn't even matter if her name is on her items, people still take her stuff. She had a wheel chair that we brought legs for, so my mother could have a wheel chair but yet the staff couldn't find it so my mom could go join the residents to play bingo.. my mother is always left in her bed, they don't get her up anymore, physical therapy isn't even a thing in the last month or 2. It's sad that my mom has to call me to tell me that nobody is answering her call bell and she's either so thirsty or sitting in urine and or feces for hours while her call bell is on but going unanswered. I call the facility to ask if they can get my mom something to drink and change her when thats their jobs anyways. Every time i am there visiting, I see nobody answering the bells, all the staff is always sitting around laughing, talking or complaining. Some of the staff need to be fired and looked into. I can't stand how my mother is treated here. She shouldnt be kept in the bed all day everyday, missing meals, not able to enjoy activites. She asks to get put into the chair and they dont get her up anymore. Shes still human too and deserves to be treated and respected as such.