9301 Oxford Pl Dr, Baton Rouge, LA 70809, United States
Each and every time I visit I am truly impressed with the way I see the staff go up and above to make sure the residents are comfortable and have what they need to keep them happy.and smiling. I am also quite impressed with the meals I see them serve. The food looks absolutely delicious. Also the activities they provide for the residents are fabulous. From Bingo to live musical bands and many other fun activities are also keeping smiles on the residents faces. This is truly a well maintained facility!!!!!!
Read More ReviewsEach and every time I visit I am truly impressed with the way I see the staff go up and above to make sure the residents are comfortable and have what they need to keep them happy.and smiling. I am also quite impressed with the meals I see them serve. The food looks absolutely delicious. Also the activities they provide for the residents are fabulous. From Bingo to live musical bands and many other fun activities are also keeping smiles on the residents faces. This is truly a well maintained facility!!!!!!
I have to admit my perception of the Heritage Manor was off. The staff is very friendly and helpful, I genuinely believe they care about the patients. Even though it could use some update to it. Overall I appreciate how they take care of my cousin. Thanks to your staff they proved me wrong. God bless and keep you all is my prayer.
This has taken me almost a year to write after mom's passing. Overall, I'm sure many of their residents do enjoy being there, I even witnessed some very social & happy, but check public record for suits against the facility. My mom, age 79, with terminal cancer and dementia, was only there 2.5 months, but in that time I was there almost every day at different times to constantly check in & on the staff to make sure mom was taken care of since I could no longer do it myself at home as her sole caregiver after 3 months of trying to move her, toilet her, wash her, etc. Hospice came 3x a week (most of them would cancel or no show) to bathe only, & 1 or 2x a week for a nursing check, but they're there for less than an hour. The rest of the time is on me, and I found it extremely difficult without help, especially in the middle of the night when she would shout for her lond dead parents. So I just wanted to try out the nursing facility that was so well reviewed and seemed nice when I visited. See how mom would do. My assessment is thus: the CNAs are MIA a lot of the time. In the middle of the day, mom is stuck in her chair & pulling her underwear off exposed to anyone who walks by in the hallway because she needs to poop & no one is around to assist. She has dementia - she doesn't know how to push a button, nor is the button anywhere near her when she's in a confined chair. Her water/food tray was constantly pushed away from her at night so if she needed some water, no one to ask. I understand the patient to CNA ratio is an ongoing issue, but it's different when you're actually experiencing basic needs like water not being available. The main complaint though - the CNAs putting the temperature in the rooms on 60F when the federal law is 73F or higher. I understand this is South Louisiana, & it's hot for them to work in those temperatures, but elderly patients are very sensitive to temps, & it's their job to care for the residents. Twice that I know of, & probably more, mom was left in her room, only wearing her short sleeveless nightgown, confined to her chair, with the A/C blowing on max at 60F. I was made aware of this at the start of the last week of her life, so it is very possible the staff who did this (remains unknown) may have shortened her already terminal lifespan. She had a slight fever, but because she was on hospice, going to the hospital is not allowed, & the nurse didn't think it was necessary. Also, the one weekend I didn't visit (but had an Echo setup in her room to call her), they had a rotating visiting nurse on staff who was "new" & unaware of mom's normal demeanor. She thought mom drooping over, not speaking, not eating or drinking much was normal for her. Didn't question it despite the CNAs telling her that this was not normal for my mom & to call me and let me know. I received no calls until Monday morning, so all weekend she was potentially left in the cold who knows how many times, & declined to the point of death by the end of the week. Now keep in mind, yes she did have terminal cancer & dementia, but I find it very suspicious that she was absolutely fine Fri evening, & the one weekend I wasn't there, she was headed towards death. I reported this to the ombudsman for the state & filed a complaint, made the admin aware, & they held a meeting & offered her a private room to die in peace essentially. I took her home when she went comatose, & she passed shortly after 12 hours. I tried to file a lawsuit for elder neglect because of the federal violation of the temperature on more than one occasion, but due to her terminal condition, no one would take the case. I also witnessed mom being left in a wheelchair from 9pm-5am with the CNAs out in the hallway chatting away to each other & just neglecting mom all that time because she kept trying to get out of bed, & they didn't want her to fall, so they put her in the chair for 8 hours. Things definitely need to change when it comes to this. Again, this is all my personal experience, while others have great experiences. Decide for yourself.
The place is very clean and well maintained. There were smiles on the faces of the workers and patients. A very nice atmosphere.
DON'T LEAVE YOUR LOVED ONES HERE. After being transferred to this facility by ambulance, my grandfather was never admitted. When my aunt went to check on him the day after he was moved there, she found him on the floor. Nobody knew he was there. For about 24 hours my grandfather received no care, meaning no medication, no food, no water, no toileting, no bed rotation to prevent sores, no social interaction... My aunt found him with a large swollen bruise on his face and covered in urine and feces. He had been trying to pull himself up with a window curtain. He died about a week later from the head injury. This is patient abandonment. Don't trust your loved ones to this facility.
More Senior Care near Baton Rouge, Louisiana
