25271 Barton Rd, Loma Linda, CA 92354, United States
My mom was sent here after multiple falls at home for rehab. Her stay here was wonderful. They worked on getting her stronger as well as keeping her active in activities like bingo, which she enjoyed and we did too! The staff was attentive and kind. They know all the patients and take extra care to know what they like or don’t like. It gave us a lot of peace knowing she was in good hands. We are grateful she was ready to come home today .
Read More ReviewsMy mom was sent here after multiple falls at home for rehab. Her stay here was wonderful. They worked on getting her stronger as well as keeping her active in activities like bingo, which she enjoyed and we did too! The staff was attentive and kind. They know all the patients and take extra care to know what they like or don’t like. It gave us a lot of peace knowing she was in good hands. We are grateful she was ready to come home today .
My grandfather has been a patient here for just over 2 months. The beginning of his stay here was honestly a bit rocky. As with anywhere, it took some time for the staff here to get to know his personal preferences and needs. Once we got through the initial obstacles, his stay here has been fantastic. The team here has gone above and beyond to make sure my grandfather is comfortable and well cared for. Anytime I've had concerns with care provided by an particular person, it has been addressed immediately. They are not perfect... no where is. They DEFINITELY care about correcting mistakes and doing the best they can do each day. They have also been extremely welcoming to me and our family during our visits.
The service here has been great for my family member. The entire team checks in with us regularly. They keep him safe, cared for and happy for the most part. Debbie, Kimberly, Tanja, Christina, Josephine and so many others are the real MVPs. They know the treats that make him happy and do their best to provide it for him daily. So grateful for such a personal, genuine interest from this team. As family, do your due diligence and check in on your loved ones. Communicate with the team to help them know if they are missing the mark in any regard. I promise, they WILL get it right at this facility!
This is one of the worst facilities in the county of San Bernardino! My brother went there for physical therapy, "never received any in the first 6 months that he was there!" Now he is completely contracted! No self body movements! He stop eating and no one told me, I had to point it out too them! Now he's on a feeding tube. They also been charging his insurance over $4,000 a month for physical therapy and have admitted to not giving him ANY physical therapy! Check your loved ones insurance because they are completely fraudulent at this point! My brother was foun by me one evening lying in urine from head to toe! "He's none verbal" They lied and told me that he had just been changed, but his roommate said they were lying and they finally admitted to me he hadn't been changed since the morning. Some of you people on here with these reviews have to be some filthy people to say that this nice clean, YES! I have been there a few time and it has been clean, but the MAJORITY of the time it smells HORRIBLE! and the staff there is a mess! I have had never but bad experience with these people, and I been trying everything in my power to find him a new facility. Please think twice before putting your loved one's in this place. go check it out for yourself.
My dad is here receiving hospice care. We are so grateful for this facility and their staff. My dad has definitely felt safe and taken care of. Thank you Heritage Gardens!
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