2828 SE Taylor St, Portland, OR 97214, United States
My loved one has been residing at Hawthorne Gardens in Assisted Living for over 10 years now. We’ve experienced multiple changes in ownership and management, high staff turnover, and annual price hikes that are reported to be consistent within the industry. And he continues to reside there and thrive after 10 years. Part of that is due to the consistency of trusted key players who keep the place running, who genuinely care about residents and communicate with respect & transparency. The activities, routines, and care according to his service plan are at just the right level for him to maintain the independence he still wants, while maintaining his safety and care. One of these beloved key players who has been the face of HG, literally the smiling face you see when you enter, is sadly moving on after several years to relocate. She will be missed dearly by residents, staff, and families alike. Management are working to develop key players in these leadership roles and build a dependable, caring team of staff and caregivers. One area that could use improvement would be the food, which often seems to be one of the most common complaints among residents. Management does meet with residents for feedback and try to adjust menu offerings for variety and it can be a challenge to please everyone. My loved one has special dietary needs and while we understand the inability to fully guarantee no cross contamination, like restaurants, it would make a huge impact if they could develop a set of options that were identified as GF, DF, vegan, etc., on the menu. That way a resident could order accordingly and not have to guess or communicate through new staff, and accidentally be served or ingest ingredients to which they are sensitive or allergic.
Read More ReviewsMy loved one has been residing at Hawthorne Gardens in Assisted Living for over 10 years now. We’ve experienced multiple changes in ownership and management, high staff turnover, and annual price hikes that are reported to be consistent within the industry. And he continues to reside there and thrive after 10 years. Part of that is due to the consistency of trusted key players who keep the place running, who genuinely care about residents and communicate with respect & transparency. The activities, routines, and care according to his service plan are at just the right level for him to maintain the independence he still wants, while maintaining his safety and care. One of these beloved key players who has been the face of HG, literally the smiling face you see when you enter, is sadly moving on after several years to relocate. She will be missed dearly by residents, staff, and families alike. Management are working to develop key players in these leadership roles and build a dependable, caring team of staff and caregivers. One area that could use improvement would be the food, which often seems to be one of the most common complaints among residents. Management does meet with residents for feedback and try to adjust menu offerings for variety and it can be a challenge to please everyone. My loved one has special dietary needs and while we understand the inability to fully guarantee no cross contamination, like restaurants, it would make a huge impact if they could develop a set of options that were identified as GF, DF, vegan, etc., on the menu. That way a resident could order accordingly and not have to guess or communicate through new staff, and accidentally be served or ingest ingredients to which they are sensitive or allergic.
I live down the street from this community and walk by every day. It looks like a happy place to live. The new paint and landscaping are inviting, and I always see residents outside when the weather is decent. The neighborhood is super walkable, but also quiet. Seems like the kind of place I'd like to retire to someday.
I really enjoy working with the staff at Hawthorne Gardens in my professional capacity. They are responsive and caring. The culture has completely flipped as of the new administration & they continue to work on issues small & big to keep improving the experience for residents.
My sister and I just visited my brother at Hawthorne Gardens. Things have certainly changed. The first person we met was a med tech named Josh. Wow was he a breath of fresh air! He addressed my brother by name and engaged him in a conversation. It was easy to tell that there was a strong, friendly and supportive relationship between the two. Next, we were greeted by Katie who turned out to be the new executive Director. She knew who we were visiting and who we were. Other staff greeted us and my brother by name. We felt very welcomed and loved the friendly and upbeat atmosphere.
We are very happy with the care our brother is getting at Hawthorne Gardens. The staff are friendly and competent, and the Executive Director, Stacie Sheridan, values a strong community and quality care for each individual. She is responsive to needs and issues that arise and is accessible to residents and family members. There are lots of daily activities, as well as outings and special gatherings. We have eaten in the dining room and were impressed with the choices available and the quality of the food. We would highly recommend Hawthorne Gardens!
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