1925 Essex Farms Dr, Charleston, SC 29414, United States
My father and his girlfriend lived at Harmony in West Ashely for just under a year. After looking at numerous Senior Living facilities across the Lowcountry we thought Harmony would be a good fit because of the location, size, and some of the amenities offered. Unfortunately, the communication with the staff was not good. For little things such as hair appointments, happy hour, nails I found it easy to communicate with the Activities Director. However, the more important health issues and quality of care, I had the hardest time getting in touch with the Nurse Supervisor or Director. The week my Dad passed away I tried numerous times to get in touch with the Director of Nursing as I felt my Dad’s health was in jeopardy. After multiple attempts to try to get him in to see a Dr. I took things in my own hands and had him admitted to the hospital. I fear had I not been local and able to see his health go downhill so quickly, he may have suffered more than he did. After Dad’s passing, I requested to meet with the Executive Director who tried making small talk and jokes during our meeting when I questioned him about the lack of communication with the nurses, director of nursing. It was very off putting and I hope no one else has to go through what I did. This facility needs a lot of assistance and something to retain their employees as the retention rate is horrible.
Read More ReviewsMy father and his girlfriend lived at Harmony in West Ashely for just under a year. After looking at numerous Senior Living facilities across the Lowcountry we thought Harmony would be a good fit because of the location, size, and some of the amenities offered. Unfortunately, the communication with the staff was not good. For little things such as hair appointments, happy hour, nails I found it easy to communicate with the Activities Director. However, the more important health issues and quality of care, I had the hardest time getting in touch with the Nurse Supervisor or Director. The week my Dad passed away I tried numerous times to get in touch with the Director of Nursing as I felt my Dad’s health was in jeopardy. After multiple attempts to try to get him in to see a Dr. I took things in my own hands and had him admitted to the hospital. I fear had I not been local and able to see his health go downhill so quickly, he may have suffered more than he did. After Dad’s passing, I requested to meet with the Executive Director who tried making small talk and jokes during our meeting when I questioned him about the lack of communication with the nurses, director of nursing. It was very off putting and I hope no one else has to go through what I did. This facility needs a lot of assistance and something to retain their employees as the retention rate is horrible.
Had a chance to tour this lovely community and met the Nurse Shayla. Was so impressed with her kindness and professionalism as we talked about the best solution for my MIL. If you need a assisted or independent living solution for a senior in your life be sure and check Harmony out.
As a visitor at harmony. One of the workers, Latesha is very unprofessional and inconsiderate of the patients. The few times I’ve been I’ve seen her just sitting/ and or sleeping on the job. As well as her not giving out medicine on time or at all. However. Savannah was a real big help, she’s very kind and sweet and genuinely cares about her patients.
Four stars are good. Keep it up. I wish communication with CNA’s could be more available on a day to day basis as necessary for the little things. Little things are still important. I have no doubt if there were an emergency the staff would respond.
My dad moved to AL at Harmony West Ashley last September. My mom passed away and we needed care for him. Everyone at H@WA have been super helpful in caring for my dad. The staff is friendly and the environment at Harmony is like a giant extended family. I felt like family from the moment I walked in the door. As can happen, my dad needed extra care and he moved to Harmony Square. The transition was smooth and the staff is wonderful. He has done really well and enjoys his space and caregivers a lot!
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