13857 Apple Harvest Dr, Martinsburg, WV 25403, United States
Harmony at Martinsburg evicted my mother when she began to manifest signs of dementia, instead of transitioning her to their memory care unit, which was the declared and acknowledged intention when she moved in 6+ years ago. While I worked to relocate my mother to a new facility, communication from the Harmony at Martinsburg director was unreliable, cold, and unprofessional. The director also refused a request to meet in person so we could discuss my mother’s care and I could provide an update on my efforts to find my mother a new home. Harmony at Martinsburg was happy to take a substantial amount of my mother’s money every month, until they determined she was no longer worth the effort, and then they threw her out. Had I known then what I know now, I would NEVER have selected Harmony at Martinsburg as a place for my mother.
Read More ReviewsHarmony at Martinsburg evicted my mother when she began to manifest signs of dementia, instead of transitioning her to their memory care unit, which was the declared and acknowledged intention when she moved in 6+ years ago. While I worked to relocate my mother to a new facility, communication from the Harmony at Martinsburg director was unreliable, cold, and unprofessional. The director also refused a request to meet in person so we could discuss my mother’s care and I could provide an update on my efforts to find my mother a new home. Harmony at Martinsburg was happy to take a substantial amount of my mother’s money every month, until they determined she was no longer worth the effort, and then they threw her out. Had I known then what I know now, I would NEVER have selected Harmony at Martinsburg as a place for my mother.
I moved my mom here the end of October and was the best thing I could have done! The staff is wonderful! Amanda Hill helped me through the process and answered all my questions and concerns. My mom loves living here and has made alot of friends! Thank you to ALL the staff for everything you do! I highly recommend Harmony
My mother was at Harmony for 17 months. As her dementia got worse they began documenting it as “bad behavior issues” and eventually kicked her out. They considered her crying to be a behavior issue. In the end they were cold and uncaring and very unprofessional. Their staff are not equipped or trained to handle memory care/dementia, especially Bailey Baxter. I witnessed her be mean and unprofessional wirh residents in their facility. And, when I brought it to their attention they did nothing. If your loved one needs any assistance/support I would highly recommend you look elsewhere.
I can’t say enough words to express how happy I am with Harmony at Martinsburg. Amanda Hill was amazing! She has helped me all along the way to get my friend into an apartment and comfortable. The care that my friend is receiving is excellent. Everyone is so kind and helpful. The rooms are beautiful, the food is top-notch and all of the added extracurricular activities that they have, no one should ever get bored there.
I moved my best friend to Harmony and she is doing so well. The staff is wonderful and the activities to keep her engaged is beyond belief. I would highly recommend Harmony to anyone who needs some assistance or Memory Care. They even assist in migrating someone from Assisted Living to Memory Care which is truly a blessing.
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