1435 E Lebanon Rd, Dover, DE 19901, United States
My grandmother is a founding member. She receives garbage care. While in independent living her apartment was in deplorable condition and the cleaning crew did sub par work. Now that she is in assisted living the staff is rude to my family. She has been in assisted care for ONE WEEK and staff didn’t even notice she was sat alone in silence because nobody bothered to plug her television in. And when asked we were told “it works fine” by a rude woman who seemed to not give a rats ass about her residence. I do not recommend this place for anyone that needs care for a loved one. I am unable to visit more frequently to assure her care is important to these people due to living 8 hours away. We trusted these people to care for her and they have dropped the ball at every turn.
Read More ReviewsMy grandmother is a founding member. She receives garbage care. While in independent living her apartment was in deplorable condition and the cleaning crew did sub par work. Now that she is in assisted living the staff is rude to my family. She has been in assisted care for ONE WEEK and staff didn’t even notice she was sat alone in silence because nobody bothered to plug her television in. And when asked we were told “it works fine” by a rude woman who seemed to not give a rats ass about her residence. I do not recommend this place for anyone that needs care for a loved one. I am unable to visit more frequently to assure her care is important to these people due to living 8 hours away. We trusted these people to care for her and they have dropped the ball at every turn.
A family member has been at Harmony since it opened. The administration, oversight and care has consistently been poor to dangerous. I would discourage anyone from signing a lease before asking questions about what is being done to insure safe staffing, nutritious meals and adequate security.
Horrible care! The staff all turned over. Unless you stay on top of them and visit constantly they will not take care of your loved one.
The staff are generally caring people however, your loved one needs a strong advocate to keep on the administration when there are issues. While my loved one was there, administration responded to my concerns. However, after my loved one passed it has been impossible to get the monthly automatic withdraw money refunded. The administration has stopped responding to my questions about when the refund will be forthcoming. That’s very frustrating given the fact that Harmony is holding more than 5,000 that they are not entitled to. But if you choose to pay by check, there is an extra monthly fee for that. So the resident can’t win.
Clean , responsive, food is not 5 star but it's good Begest complant slow service at dinner
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