700 E State Hwy 114, Southlake, TX 76092, United States
My mother has been at harbor chase since September and we are very pleased with the facility or should I say her new home! She has the perfect room for her with a patio to see her flowers and watch the birds and a special visits from deer, ducks and rabbits. I am so thrilled to have a place like this for her. The staff is wonderful and very helpful! I can text them or contact them with anything I need help with and they are always willing to assist. We are so thankful for the peace of mind we have knowing she is well cared for!
Read More ReviewsMy mother has been at harbor chase since September and we are very pleased with the facility or should I say her new home! She has the perfect room for her with a patio to see her flowers and watch the birds and a special visits from deer, ducks and rabbits. I am so thrilled to have a place like this for her. The staff is wonderful and very helpful! I can text them or contact them with anything I need help with and they are always willing to assist. We are so thankful for the peace of mind we have knowing she is well cared for!
My parents have been living at HarborChase of Southlake for 8 months now, and I couldn’t be more grateful. Every visit leaves me feeling relieved and reassured, knowing they’re truly in good hands. From the start, our experience has been wonderful. Elizabeth gave us a fantastic tour and was incredibly kind and attentive to my elderly parents. That care has continued every step of the way. The community is warm and welcoming — you can feel the love and connection throughout the entire place. The food is fantastic, and the events are always thoughtfully organized to keep residents engaged and happy. The staff is simply amazing — kind, professional, and genuinely invested in the well-being of everyone there. HarborChase of Southlake has brought our family peace of mind, and we’re so thankful for the care and community they provide.
I lived at Harbor Chase of Southlake Texas for 5 years and the quality went down each year especially the" chef prepared " meals which eventually tasted worse than cafeteria food. The food is so bad the Harbor Chase staff won't eat it even for free. I bought all my food. The final blow came when the facility gave me bed bugs and refused to take responsibility and punished me for speaking out. The bed bugs were cycling through the building so that some got it twice and the powers that be tried to keep it quiet rather than taking the disaster by the horns.Very unprofessional and untrustworthy folks who seem to be incapable of adult interaction where they use conflict resolution skills to soothe both parties and yield an acceptable outcome for all concerned. And don't call the Ombudsmen for Harbor Chase of Southlake as she will side 100% with bed bugs team. I paid $8600 dollars a month and I pay much less now with much better food and better overall care and best of all no bed bugs. Don't let those shiny display apts fool you. Ask to see an apt with bed bugs so you will see how poorly you will be treated and they will tear up your apt and when this happens they don't tell you anything and they don't help you with anything. If you get bed bugs you are totally on your own and you will be shunned by the staff because guess what...they don't want to get bed bugs. And if you receive treatment in your apt for bed bugs they will make you pay for the treatment and you may even pay twice for a problem relating to the sanitation of the building. Bed bugs are drawn to filth. Their fancy building and it's reputation is much more important to the powers that be than the care of their residents.
I want to express my deep appreciation to all of the compassionate and caring team at Harbor Chase. They were amazing from the start and throughout the time my mother needed 24/7 specialized nursing care. Elizabeth made the initial process warm and efficient allowing us to focus on my mother’s needs. Wendy and her nursing staff who were incredible and I truly can’t say enough thank you’s for the tender care they provided during her last days. Thank you to all the staff once again and for those families who might be considering Harbor Chase for your loved ones, don’t give it a second thought, they are first class all the way!
I visited many facilities prior to moving my parents into Harbor Chase in 2023 and none compared. We have found the management and staff to be helpful, compassionate and knowledgeable. My experience with both the assisted living and memory care facilities has been great. I’m thanks that my parents are in good hands!
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