Hampton Manor of Brighton Premier Assisted Living & Memory Care

Susan McManus

All I can say is don't put your loved one in their Memory Care. The care is deplorable and it is no fault of the staff. They did the best they could with the little support they were given. When my mother was moved there from the assisted side, they had two workers for sixteen patients. They had to dress, brush teeth, dress, make beds, change diapers, set out meals, clean up after meals, assist patients with going to the bathroom, wash them and clean their rooms. Impossible! When I brought to their attention that there was barf in the common seating area, it took three days and me complaining again for it to be cleaned up. Showed up at dinner time to find only one worker all by herself. So my daughter and I along with another resident family member helped to feed and clean up. I also helped one resident use the rest room, because there was no one else to help. When we entered the restroom by the eating area, it was filthy. I noticed that they were not eating the mashed potatoes, so I tasted my Moms, and it was sour. When I complained to the cook the next day, she said she put pineapple in the potatoes. What? Who does that? Many times my Moms pills were not given to her and caused her to be in pain, and no nurse to give them to her. I could go on and on, but the point is, this place is only a cash cow for the owner, and he cares not one bit about your loved ones care. When placing your parent anywhere, ask about the patient to caregiver ratio. Don't get caught up in the beautiful setting and sales pitch. They had some really good and caring workers when I first moved my Mom there. It was a brand new place, but over time I saw person after person leave, because they were overworked and had no support. I also found out that the State has written them up numerous times. I got my Mom out the day it was shut down because of COVID. Found a great and caring home care place in Ann Arbor. Two caregivers for five patients. They were loving and caring and the owner, I was told, opened these homes (actual home in a neighborhood) because he went through the same thing I went through. It was less money and the care was superior. There are good places out there, you just have to do your homework. I hope who reads this finds a good place for their loved one. Hugs!