402 Lakeview Rd, Winter Garden, FL 34787, United States
I've been living here for a year, and it's been an amazing experience! The staff is absolutely awesome—always friendly and helpful. The complex is brand new and beautiful, with great amenities. I’m so happy with my choice to call this place home!
Read More ReviewsI've been living here for a year, and it's been an amazing experience! The staff is absolutely awesome—always friendly and helpful. The complex is brand new and beautiful, with great amenities. I’m so happy with my choice to call this place home!
My Mom has been staying at Golden Ponds Memory Care for a year and a half. She enjoys Penny and the memory care staff and keeps them on their toes. They are friendly and professional and take good care of their residents. They communicate with me so I stay updated on Mom’s health and other things going on there. The rooms and the building are nice and kept neat and clean. So are the outside grounds which is good because she loves to spend time outside when she’s able. After things get back to somewhat normal, I look forward to visiting face to face again.
Golden Pond became my Mom’s home in June of 2019. We have been so happy with the caring staff and comfortable living spaces they provide for her. The facility has proven to be a super safe place during this pandemic. I highly recommend them!
At least one star was required to write a review, though directors at this facility are unethical, and I'm not comfortable with even 1 star. Golden Pond met with our mother and family members almost two yeas ago, and provided comfort in knowing that my mother, and her medical needs, would be accepted, and that this would be her “home”. We were assured that palliative care would be coordinated at Golden Pond should she need in this service in the future. There have been 3 General Managers since this promise was made. The current GM, Dan, lost our trust 4 months ago when he did not return messages. Kelisha, the current Director of Nursing, completely broke our family’s trust when she made a decision to “dump” our mother at a local hospital. I use the term “dump” because the hospital social worker used this term with the family. We watched our mother sob in the hospital bed because she felt homeless. Kelisha or Dan has not connected with my mother, or the family. The corporate office has been contacted, and I’m hoping that this review may encourage them to respond. Update 8/20/19: Although, I did not bring my mother back to Golden Pond, Dan and Grant met with me and showed genuine concern for our claims and informed me that they were investigating the incident. A refund check was also provided, and we appreciate their attention.
I moved my mom to this facility going on almost 2 years ago. It's not easy finding the right place for a loved one. You usually see what the facility wants you to see and then once you pick the place all bets are off. I finally found a place that puts my mom first!! Staff is awesome. While on lockdown, even though I couldn't visit my mom, I knew she was in good hands!!
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