1420 McCreary Rd, Wylie, TX 75098, United States
I started volunteering here beginning August 10, 2018 to play piano on Friday afternoons. This is a great place to be and everyone is nice, patient, and understanding. Although I played virtually due to COVID-19 restrictions for over a year, I appreciate that consideration for residents' health, still present in the mandatory temperature checking before entry is allowed.
Read More ReviewsI started volunteering here beginning August 10, 2018 to play piano on Friday afternoons. This is a great place to be and everyone is nice, patient, and understanding. Although I played virtually due to COVID-19 restrictions for over a year, I appreciate that consideration for residents' health, still present in the mandatory temperature checking before entry is allowed.
My mother in law had a horrible experience here. She decided (over her back surgeon’s rehab facility recommendation) to be transported to Garnet Hill due a friend’s recommendation who had worked there in the past. My MIL was transported from hospital to GH after successful back surgery for rehab. She arrived on a Friday afternoon and basically received little attention until we could transfer her out the following Monday. The staff were inattentive, did not follow her care orders, did not provide prescribed meds, did not provide wound (from surgery) care, did not provide a gait belt to help her get up, and several times did not respond to call button when she needed to visit bathroom. She basically laid in bed for 3 days. My wife and her sister provided this care instead. The excuses from staff is the scary part. It ranged from “we don’t have her orders” to “orders say she has her own meds” to walking out on requests for assistance. When asked where the hospital orders were, they couldn’t be found by some and weren’t read by others. There were a couple staff who did show concern and care when these issues were brought up, but the majority of staff were useless. The patient next door told my wife to get her mom out as the staff were terrible. Our daughter sat with her grandmother for most of a day and was shocked at how terrible the care provided had been. On Sunday, a manager finally responded to my wife’s care complaints and some improvement occurred, but the excuses provided were unacceptable. It was obvious staffing levels were short and each one had a different excuse for the lack of care - but the main thing was to blame others. My MIL called my wife daily pleading to get her out of Garnet Hill saying the staff hated her. She was never assessed for rehab or (obviously) received any rehab. We did check MIL out of Garnet Hill on Monday and she was transported to the rehab facility the back surgeon recommended. The care so far has been sooooo much better!
On behalf of the family of Kent Kaiser, Thank you all for the excellent care you gave Kent during his stay as well as as support you gave to us, his family. Your compassionate response to our family as we struggled through this difficult time will be remembered. We thank each team member for their part from housekeeping to administration. A special shout out to Moses, Aster (Ester), Lydia, Pat (with hospice) also to Jennifer, Jessica and Jan May God bless you all Sincerely, Kristine Cutts (Kent’s daughter) and Gail Kaiser (Kent’s sister)
Normally I am very happy with Garnet Hill, and have recommended them to several friends with elderly parents in need of rehabilitation care. The rehab group is amazing! That being said, since moving my mother to long term care, I am completely disgusted with their level of service! Patients can not wait up to 2 hours for a response to their call light… then treated poorly when they complain to the on staff care giver responsible (or lack there of) at the time. A heart patient having chest pains trying to get help for 2 hours is completely unacceptable!
I really thought this was a good place for my wife, but very very poor staff, very stubborn, and mean people, they do not care for your love ones as they are supposed to do, the administrator, Jim heat, is the worst, they took my wife’s scooter away, like she was a little kid, then they give her too much blood thinners, and caused her to go and cardiac arrest three times She cold blue, barely barely brought her back to life, I would not recommend this place not !! even for a dog!! Any other place would be better than this, bad food! Bad help! Dirty! Smells! This place needs to close down!! Or maybe get rid of Jim heath! Very misleading! I will be contacting proper authorities!!
