140 Park Ave, East Orange, NJ 07017, United States
Terrible staff and in my opinion, not very knowledgeable in health care. Despite asking all the right questions, they would not be fully honest about my loved one's diagnosis and plan of care. Subsequently, my loved one suffered an additional health crisis while under their care and it wasn't noted until a week later by a specialist in Trauma at a local hospital. I told the nurses everyday that my loved one was getting worse and I was ignored until it was too late. Please never utilize this facility. They also have no regard for patient privacy and HIPAA laws
Read More ReviewsTerrible staff and in my opinion, not very knowledgeable in health care. Despite asking all the right questions, they would not be fully honest about my loved one's diagnosis and plan of care. Subsequently, my loved one suffered an additional health crisis while under their care and it wasn't noted until a week later by a specialist in Trauma at a local hospital. I told the nurses everyday that my loved one was getting worse and I was ignored until it was too late. Please never utilize this facility. They also have no regard for patient privacy and HIPAA laws
I toured this facility with a focus on the Vent/Trach and wound care services. The unit was relatively clean and private. I was reassured about there wound care capabilities because of prior experience with Wound Care Doctor at another facility. I gave 2 stars because the Admissions staff was professional and courteous. However this urban site does not provide Security for staff or residents. This communicates that management does not value the personal safety of staff or residents nor their personal property. This is a unacceptable corporate decision and not a place that I would work or place my love one.
Windsor Gardens of East Orange is an amazing place. My family member had been in some very bad places in the past. Your East Orange facility has a staff that is beyond attentive to his needs and ours. Everyone there from maintenance, to the front desk, the Administration Office, the Finance Office, the Social Workers, the Aides, the woman who help with events for everyone there, the Nurses, the Doctors have gone beyond what I could ever imagine to support and help. The respect that I see given to the residence there is so loving. When you walk in you are greeted with a smile and acknowledgement of being there. I love everyone of them there. I personally make sure that I tell them thankyou for everything they do. Thankyou again for taking such loving care of my family member
They let my father die. Didn't even call me when he was in respiratory distress. They waited until he died to call me. They should have called the ambulance. I had a 17 month old, no licence to drive and had to work. It wasn't easy for me to visit everyday. So my advice to you is that if you think you're not going to be a frequent visitor, don't put your loved one there. The care just won't be the same unfortunately.
The facility is clean the food looks good. All the staff seem to be nice polite and caring except some of the CNA's. They don't seem to know that the residents need to be cleaned up daily. And before 3pm in the afternoon! Being clean make one feel so much better. How could one not know that! One CNA fed her patient before she washed her face and brushed her teeth!!! I'm pretty darn sure she (CNA) showered and brushed her teeth before her breakfast that morning! Windsor Gardens may have a daily schedule regarding daily hygiene for their residents that the CNA's should follow. Sadly daily hygiene is NOT being practiced at WG. Who's job is it to pay attention to the daily care of the residents?
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