1601 W Queen Creek Rd, Chandler, AZ 85248, United States
My Mother has lived at Gardens at Ocotillo in Memory Care for the past 2 years, 3 months. Many adjustments made over this time but for the last year+, runs like a well oiled machine. The Memory Care manager Thelma Watome her care staff, Activities Director, etc. are awesome. They understand the emotions and what you are going through. They do jot judge. My Mom is loved and treated like family. She is comforted by her friends (the other residents). Her room is kept clean. They are able to choose from a menu for their meals. The staff outside of the Memory Care also care for those in Memory Care when needed and they find joy in doing it. They know my Mom. I understand it is a difficult decision to place your loved one in this new environment. Trust in the process of adjustment. Soon you will feel relief knowing they are cared for at The Gardens. -P. Crispino
Read More ReviewsMy Mother has lived at Gardens at Ocotillo in Memory Care for the past 2 years, 3 months. Many adjustments made over this time but for the last year+, runs like a well oiled machine. The Memory Care manager Thelma Watome her care staff, Activities Director, etc. are awesome. They understand the emotions and what you are going through. They do jot judge. My Mom is loved and treated like family. She is comforted by her friends (the other residents). Her room is kept clean. They are able to choose from a menu for their meals. The staff outside of the Memory Care also care for those in Memory Care when needed and they find joy in doing it. They know my Mom. I understand it is a difficult decision to place your loved one in this new environment. Trust in the process of adjustment. Soon you will feel relief knowing they are cared for at The Gardens. -P. Crispino
My parents have lived at the Gardens at Ocotillo for the last 3 years and I am extremely happy with their living arrangements. They have recently had a change in their situation and the Gardens have been so caring and helpful. The people who work there are just lovely. The new general manager Keith is great! Kim and Debbie at front desk and Andrea, Micaela , and Alex are wonderful! Sue is helpful. In memory care we just love Angie, Thelma, Delphina, Patricia, Stella, Cheryl, Sulema, Christie, Lucy, Bella, Katherine! I am probably forgetting someone and I apologize because they are all doing God’s work! Thank you all so much!
I set my appointment to tour the facility about four hours ahead via text and had several texts between us. The last text said that a representative would call shortly, however, after three hours I had heard from no one. Upon arrival at the time of my appointment, I was told that there were no appointments scheduled. The gracious lady at the front desk tried for 15 minutes to find someone to give me a tour. Finally, she was able to get Kenyata, whom I believe is the head of maintenance, to answer my questions and show me around. Kenyata did a great job of helping me around your facility and answering all of my questions. I think you may have an excellent facility and staff, however, I question the ability of management to lead this operation when they so poorly handled my appointment and tour. Two very bright spots were the front desk person, I'm sorry I didn't get her name, and Kenyata.
The Gardens & Staff are Great! Our mother has lived at the Gardens for almost 2 years. Recently she moved to a new larger apartment. The staff, especially Tammy Ojwang, Executive Director, was helpful, expeditious and efficient throughout the entire process. She kept us informed at each step of the process, ensuring my mother's care and happiness with the change was paramount, keeping the family fully informed. The Gardens is a beautiful facility, well appointed with awesome staff & leadership. We and our mother is extremely happy living at the Gardens! We highly recommend this complex!!
I visited the Gardens of Ocotillo and was immediately impressed. Of course their building is beautiful, but what impressed me the most was the staff interaction with their residents, the smiles on the residents faces and you could truly see the staff loves what they do. I was toured by Dave and he was kind and warm. He knew the residents names and as he toured me he would always greet his residents as they passed by. I would definitely recommend this community if your looking for a place that will keep your loved engaged and happy.
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