115 US-206, Chester, NJ 07930, United States
Two over worked aides, very nice indeed, looked over about 12 patients with dementia wandering around a large room with a big screened TV (airing sub-standard programming) when I visited. The aides were very busy in the kitchen and like I said, just delightful but if I had Power of Attorney, I would have taken my mom out of there immediately. In fact, I"m hiring an attorney to get custody of my mom so I can take her back home where the food, the environment and the care is safer and better.
Read More ReviewsTwo over worked aides, very nice indeed, looked over about 12 patients with dementia wandering around a large room with a big screened TV (airing sub-standard programming) when I visited. The aides were very busy in the kitchen and like I said, just delightful but if I had Power of Attorney, I would have taken my mom out of there immediately. In fact, I"m hiring an attorney to get custody of my mom so I can take her back home where the food, the environment and the care is safer and better.
This home was very good until the nurse resident manager left for health issues. History of understaffing causes stress to aides. Many good aides don’t last. Requires a lot of follow-up to make sure your loved one is taken care of. Lack of communication to family members about their loved ones even when they are not doing well. Terrible record keeping of your loved one and they don’t pass on information to aides during shift changes. During sundowning, they have tied patients to their chairs with sheets. I bought a couch for them and they allowed patients to sleep on it during the night who urinated in it. After my mom died, I reported them to the NJ Ombudsman and they were cited for violations.
Think twice before placing a loved one in this facility. It was nothing but a BIG LIE and a show. The residents are ignored and literally bored to death. It's a revolving door of help that don't appear to be qualified or held accountable for their job responsibilities. Their is no supervision, so they sit on their phones while the residents stare at nothing. Forget about healthy meals too! There is a menu that no one follows and it's mostly processed foods that are prepared in a filthy kitcen. My mother always looked like a bag lady. Her hair was matted to her head, she had dried food on her chin, no bra, food on her shirt, etc. There is no dignity or respect for the residents. Very Sad! They need to be fined and shut down. Don't do this to your loved ones.
THIS PLACE SHOULD BE SHUT DOWN! ( It deserves zero stars but you can’t post without assigning one star). They have undertrained staff, no oversight (one manager 9-5, after that your loved one is left with 2 CNA’s with minimal training and not equipped to handle emergencies. There is no medical staff on site ( I told the staff my mother was sick, they told me she was fine and gave her tea. She had covid) , it is filthy (my mother contracted Ecoli), the staff were horribly abusive (I have it recorded), they falsify records, no regard for patients dignity or safety, my mother was often dressed in other peoples dirty clothing, her bedding went missing, she was not given her hospice medication when it was critical (the one CNA on duty) did not think she needed it, she was hospitalized the next day and died a week later) . I wanted to move her desperately, but due to covid every facility was on lockdown. I could write pages, on how horrifying this facility is. The state needs to shut it down. Please do not use this facility. What happened to my mother at their hands is heartbreaking.
It has been a long year for our family in caring for our Mom. When our Dad died two years ago, our Mom(his wife of 54 years) began to decline She fell last August and suffered a brain injury, which increased her challenges. Since then, she has had several medical facility, nursing home, and assisted living stays in Ocean County and Morris County. Our family is life-long residents of Morris County, and very close, with many family traditions. Mom owned her own business for 35 years and has always been an independent woman who could "take care of herself." Since Mom could no longer live on her own and needed 24 hour care, we needed to find a COMMUNITY(not "facility") for her. THANK GOD WE FOUND FOX TRAIL! All of the facilities my brother, sister and I looked at, or tried for Mom(CareOne-Morristown, Paragon Village-Mount Olive to name a couple) were large and over-crowded, VERY regimented and residents had to be on THEIR schedules, expensive, had a "medical" feel rather than a "home" feel, and gave us false information. We learned alot through our experiences. By the time my sister and I went to look at Fox Trail, we were skeptical and not very hopeful that it would work for our Mom. We met with Andrew who gave us a tour, answered our questions, welcomed our information shared about our Mom and LISTENED to us. He encouraged us to give Fox Trail a try. We then met Stephanie, who is the Director of the community and she said she would go and meet our Mom first to determine if she would fit in there. Mom at that time was at a facility 2 hours away, but Stephanie went anyway. NONE of the other places we tried truly went and got to know our Mom, BEFORE we signed up! Mom has been at Fox Trail, Chester since November 1, 2019. There have been some problems along the way with regards to staff turn-over, lack of communication between medical staff and aides, and activities in the beginning. However, with Stephanie the Director taking charge, we have been SO HAPPY with Mom's COMMUNITY! Before COVID, we could visit Mom whenever we wanted. As her daughter, it was nice for me to go and get to know her care-givers, check on her room, do activities with her, see how things were being run, etc. Mom has 7 grandchildren, many Morris County friends, and a loving family who are always welcome to visit. Of course these visits were not allowed once COVID broke out. However, even without being allowed to visit mom, Fox Trail enabled us to call Mom and facilitate FaceTime with her whenever we wanted and kept up communication with us throughout. We often said, "Thank God we chose Fox Trail for Mom because it is a SMALLER place with more personalized care!" Unfortunately, there were positive COVID cases at Fox Trail but none of the residents had to be hospitalized and well-managed care kept the other residents, including our Mom, safe. Watching the news with Mom at a care center made us so anxious during the pandemic, but Stephanie and the staff at Fox Trail keep us informed and in touch with Mom-we are forever thankful for this! Now we are able to do "porch visits" with Mom- wonderful! There is a large porch, and a lovely patio for residents out back. The addition of a new activities director has brought a variety of calendar events, if Mom CHOOSES to join-remember she is independent and the staff recognizes this! There is important medical attention provided daily by nursing staff and monthly by a physician(consistent and informative).I could go on and on! Having Mom to have to be in any care center has been beyond difficult, but having her at Fox Trail makes it a little easier on all of us. In summarizing, this is what is most important there: SMALLER AND PERSONALIZED, ENCOURAGE INDEPENDENCE, WILLING TO HELP WITH FINANCING, WELCOME VISITORS and PLAN ACTIVITIES FOR ALL OF US TO JOIN WITH MOM, LOCATION, PRIVATE ROOM TO HAVE SOME OF MOM'S BELONGINGS WITH HER, OPEN COMMUNICATION AND AVAILABLE MEDICAL ATTENTION, FRIENDLY CARING STAFF. I/my family encourage you to go visit and see if it is right for you!
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